Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Frankfurt
- Working Model
- Onsite
Job Summary
In this role, you analyze and resolve hardware and software issues in 1st and 2nd level support, configure Windows and Apple devices, and document incidents in the ticket system.
Job Technologies
Your role in the team
- Error analysis and troubleshooting of hardware and software issues in the workplace
- 1st- and 2nd-level support for our customers - by phone, via ticket, and on-site
- Provisioning and configuration of Windows and Apple devices
- De- and installation of software via software deployment
- Setup, dismantling, and relocation of IT workstations
- Structured cabling and patching at network racks
- Documentation and inventory management of IT systems and devices
- Logging of incidents and solutions in the ticketing system
- Orientation for new employees on IT systems and security policies
- Participation in internal IT projects
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Our expectations of you
Education
- Completed training in the IT field or a comparable qualification
Qualifications
- Proficient in Windows operating systems
- Basic knowledge of handling Apple devices and macOS
- Service-oriented, structured, and solution-focused way of working
- Very good spoken and written German skills
- ITIL Certification
- Certifications in IT Support
Experience
- Experience with ticketing systems, ideally HelpLine or Jira Service Management
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What we offer
- Corporate Training
- Free drinks
- Mentoring Program for Employees
- Additional vacation days
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Job Locations
About Your Employer
MEXAA-IT GmbH
MEXAA-IT GmbH, based in Bad Vilbel in the Rhine-Main area, provides IT services. The company assists business clients with the analysis, planning, and implementation of customized IT solutions. Services offered include IT support, system maintenance, cloud services, IT infrastructure, and outsourcing.
Description
- Company Type
- Established Company
- Working Model
- Onsite
- Industry
- Internet, IT, Telecommunication
2nd level support / IT support
- Location
- Frankfurt
- Working Model
- Onsite
- Diversity
- Open for all genders
