Job
- Level
- Junior
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Saarbrücken
- Working Model
- Onsite
Job Summary
In this role, you process incident reports in 1st and 2nd level support, document them in the ticket system, and assist customer projects through data cleansing and error analysis.
Your role in the team
- Acceptance, testing, and processing of incident reports in 1st and 2nd level support.
- Forwarding unresolved inquiries to 3rd-level support.
- Complete management of the phone and ticket system (accepting, tracking, resolving, documentation).
- Contact person for clients regarding inquiries and issues.
- Support of client projects in the areas of data cleansing and error analysis.
- Maintenance of various internal systems.
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Our expectations of you
Education
- Successfully completed training as an IT specialist, state-certified computer scientist, or similar.
- Also, a successfully completed degree in information technology, electrical engineering, mathematics, or a similar field is also acceptable.
Qualifications
- Knowledge of IT support is an advantage.
- Very good German and good English skills, both written and spoken.
Experience
- Initial practical experience in administration.
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Benefits
More net
Health, Fitness & Fun
Work-Life-Integration
Job Locations
This is your employer
FERCHAU Engineering GmbH
Description
- Company Size
- 250+ Employees
- Company Type
- Recruiting Agency
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Recruitment Agency
First & second level support
- Location
- Saarbrücken
- Working Model
- Onsite
- Diversity
- Open for all genders
