Level: Experienced

Job Field: IT, Support

Employment Type: Full Time

Contract Type: Permanent employment

Location: Friedrichroda

Working Model: Onsite

Job Summary

In this role, you will address issues in First and Second Level Support, manage user data, assist in IT projects, and support colleagues with hardware and software problems.

Job Technologies

Your role in the team

Incident Management: You handle incidents and requests within the scope of First- and Second-Level Support, e.g., identifying and resolving printer issues and supporting document and barcode scanners.
Dispatching: Categorization, prioritization, and forwarding of requests to employees of other IT disciplines in the ticket system, as well as qualified support and assistance.
Authorization management: User administration and permission assignment in Active Directory and other systems.
Projects: Involvement in client-related IT projects.
Leasing exchange: Support with the de- and setup of customer computers, software installation and configuration, generally overseeing IT hardware (IMAC lifecycle).
Consulting & Support: Advisory on requirements analysis and solution development for IT deployment, as well as on-site support for end devices.
IT standards: Implementation of IT and corporate standards.
Support in the on-call system prospectively: 4 employees rotating for emergency readiness (to be done from home, Mon-Fri 7 am-8 pm, weekends/holidays 8 am-6 pm, very rarely on-site) - on-call duty only after comprehensive training.

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Our expectations of you

Education

Education: You have completed training in the IT field (e.g., IT specialist (m/f/d)) or you are a career changer (m/f/d) with practical experience in IT.

Qualifications

Working style: An entrepreneurial mindset characterizes you, and you are a communicative team player, but you also enjoy working independently, in a structured and organized manner.
Communication skills: Excellent German language skills, good English skills are an advantage, independent working style, and strong team orientation.
Customer orientation: As an internal IT service provider at SRH, we look forward to your customer- and service-oriented thinking and acting.
Ideally, a driver's license: Class 3 / Class B, since you will also be supporting colleagues in the region as part of your working hours.

Experience

IT know-how: Solid knowledge and practical experience in client- and server-side administration of Windows devices (e.g., Active Directory), ideally with knowledge and interest in modern technologies and applications such as M365 or Citrix.

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What we offer

Security: 30 days of vacation, plus 2 additional days off for Christmas and New Year's Eve.
Work-Life Balance: A generous and flexible working hours framework and the possibility of remote work are standard for us.
Together: a culture of informal address at all levels - and yes, we truly mean all levels as well as holistic onboarding and a supportive team that accompanies you on your journey.
Appreciation: Respectful interaction, collaboration at eye level, and an open corporate culture with flat hierarchies are not just standard phrases for us, but a lived everyday reality.
Co-creation: Do you have ideas on how to improve your area of responsibility? Then you are exactly right with us! Creativity, solution-oriented thinking, and the freedom to contribute are not only welcomed but also highly encouraged and appreciated!
Sabbatical: Take a fully funded break thanks to a lifelong working time account.
Further development: Mentoring, coaching, and attractive training opportunities await you.
Mobility: We subsidize your Germany ticket and are a partner of Business Bike.
Promotion of Volunteering: Receive an annual financial grant as well as additional paid time off for your volunteer work.
Central location: use the parking lot or public transportation directly at our site.