Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Frankfurt
- Working Model
- Onsite
Job Summary
In this role, you will manage the IT client infrastructure, resolve 2nd level support issues, install software, and support digitization projects aimed at enhancing IT operations at the University Medical Center Frankfurt.
Job Technologies
Your role in the team
- We are looking for you for our User Management department in the Department of Information and Communication Technology (DICT). In the IT Service & Support position, you will support the IT client infrastructure on-site as part of the team at our campus.
- They ensure smooth IT operations at the University Hospital Frankfurt and enable our clients and users to focus entirely on the treatment and care of our patients.
- Thereby supporting administration and management.
- You are in the right place with us if you feel at home in the technical IT environment and want to contribute to ensuring communication flows so that knowledge can be formed and transformed into health from knowledge.
- Interface between 1st Level Support and our clients and users.
- Handling of hardware and software issues in 2nd Level Support, ensuring the ongoing IT operations of the University Hospital Frankfurt.
- Setup, installation, and support of clients and their peripherals across various operating systems on-site and remotely.
- Close collaboration with IT coordination.
- Handling of service requests, support in the IT hardware lifecycle, execution of relocations and rollouts, software installations.
- Participation in forward-looking digitization projects: projects such as "The Digital University Hospital" or the Telematics Infrastructure as a major eHealth initiative.
- Support in the implementation of new technologies.
- Creation and maintenance of documentation and implementation of quality assurance measures.
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Our expectations of you
Education
- You have completed vocational training as an IT specialist for system integration or an equivalent qualification.
Qualifications
- You possess solid knowledge and confident handling of Microsoft products, PCs, Thin Clients, and notebooks.
- Communication skills, enjoyment of qualified customer support, as well as a high level of service and customer orientation, are prerequisites.
- Furthermore, you possess team spirit to share knowledge and innovate together.
- Enthusiasm and interest in new technologies as well as joy in continuous development complete your profile.
- Knowledge of iOS/Mac is an advantage but not a must.
- A valid proof of measles immunity / measles vaccination is required due to legal regulations.
Experience
- You have experience in IT support as well as in hardware-software lifecycle management.
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What we offer
- Collective agreement, EG 10.
- 30 days of vacation, 38.5 hours/week, annual bonus, company pension scheme.
- Free nationwide ticket for Hesse.
- Mobile working.
- University hospital campus, cafeteria, cafes.
- Work-life balance, part-time options.
- Corporate Benefits: Discounts & perks at popular brands for our employees.
- Nursery places, holiday care.
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Benefits
Health, Fitness & Fun
Work-Life-Integration
Job Locations
About Your Employer
Universitätsklinikum Frankfurt
Das Universitätsklinikum Frankfurt besteht seit 1914 und unsere rund 6.500 Beschäftigte bringen sich mit ihrem Können und Wissen an den 32 Fachkliniken, klinisch theoretischen Instituten und in den Dezernaten ein.
Description
- Company Type
- Established Company
- Working Model
- Onsite
- Industry
- Healthcare, Social Sector, Science, Research
IT Support Professional
- Location
- Frankfurt
- Working Model
- Onsite
- Diversity
- Open for all genders
