Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Ahrensfelde
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will manage user support and training for application procedures, assist with software and hardware issues, and ensure documentation and testing of software modules.
Job Technologies
Your role in the team
- The department is responsible within the company for the development, testing, and customer and application support of specialized procedures — including for resident registration, passport and ID card systems, and parking management.
- Our specialized procedural support is responsible for product launches, customer care, service days, and of course training and further education of our users in the field of these procedures — along with associated online functions for citizen services.
- User support for occurring software and hardware issues.
- Analysis, resolution, and documentation of user issues.
- Support in the creation and maintenance of internal and external documentation.
- Participation in the design of new features.
- Function tests for software modules.
- Product-related user training.
- This also includes occasional travel activities to establish and strengthen personal contact with our customers and partners.
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Our expectations of you
Education
- The position is suitable for candidates with a completed qualification in the field of IT, public administration, commercial sector, or comparable professional experience (e.g., IT or software support, user training, customer service).
Qualifications
- We are happy to tailor the onboarding to your personal background.
- What is important to us:
- Good knowledge of Windows operating systems and Office solutions.
- Ideally, experience with a ticket system and relational databases.
- Excellent communication skills, interest in dealing with customers and colleagues from various fields and companies.
- Structured and self-reliant work approach, flexibility, and reliability.
- Willingness to learn.
- Strong communication skills, friendly demeanor, and team spirit.
- Service-oriented thinking, flexibility, and organizational skills even under high workload.
Experience
- Experience in reporting and passport/ID card systems is desirable, as well as experience in parking management.
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What we offer
- We offer a 13th salary.
- Home office option (3 days on-site at the office per week).
- Permanent employment contract in a systemically relevant industry.
- Individually customizable training opportunities.
- 29 vacation days.
- Very good working atmosphere with regular employee events and strong collegial cohesion.
- Family-friendly corporate management with family festivals, coverage of kindergarten care costs, flexible parental leave arrangements, and the possibility of loan agreements for home ownership.
- Sports facilities at the company headquarters as well as health promotion with a freely accessible fitness room, tennis court, and massages.
- Free drinks.
- Uncomplicated togetherness: we use informal language with each other and are free from dress codes.
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Benefits
Work-Life-Integration
Health, Fitness & Fun
Job Locations
This is your employer
HSH Soft- und Hardware Vertriebs GmbH
HSH Soft- und Hardware Vertriebs GmbH is an established software company based in Ahrensfelde near Berlin, specializing in solutions for the municipal sector. Its core products, such as MESO for registration authorities and GESO for employment agencies, are used nationwide. Additionally, the parent company of the HSH Group also offers hardware sales, consulting, and support.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Customer service representative, support specialist procedures
- Location
- Ahrensfelde
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
