Job
- Level
- Senior
- Job Field
- IT, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Ingelheim am Rhein
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you monitor SLAs and KPIs, create work packages, and conduct workshops. You also develop strategies with clients, prepare reporting, and support pre-sales meetings and tenders.
Job Technologies
Your role in the team
- Monitoring of SLAs and KPIs for our clients
- Creation of work packages and conducting workshops within the scope of our service catalog.
- Monitoring implementations and providing organizational support for projects
- Strategic further development together with the client
- Participation in CAB meetings
- Creating reports and analyses, support with invoice generation
- Personnel deployment planning in your area
- Further development of employees in their respective professional fields
- Preparation of offers in consultation with the specialist departments
- Preparation and active participation in pre-sales meetings
- Support with tenders and creating references
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Our expectations of you
Education
- Successfully completed studies in (Business) Informatics or an apprenticeship in an IT-related field.
Qualifications
- Proficient in handling ticketing systems
- Strong analytical thinking skills as well as a structured and independent way of working.
- Professional and confident demeanor
- Strong service and results orientation
- Organizational talent
- High communication and teamwork skills, also at C-Level.
- Very good German and good English skills, both written and spoken.
Experience
- (Several years of) experience in IT Service Management and Project Management
- Experience in creating technical documentation, reports, and PowerPoint presentations.
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What we offer
- Flexible working hours and remote work for an optimal work-life balance.
- 30 days of vacation per year and additional days off on December 24th and December 31st, 2025.
- Annual salary and bonus review, employer-funded occupational pension scheme
- Flat hierarchies with a casual culture and short decision-making paths
- MacBook or Windows laptop as well as iPhone with dual SIM
- Permanent employment contract in a forward-looking IT company
- Individual development through our career model, our designed training catalog, and regular development discussions.
- Company car for private use - also available as an electric vehicle
- State-of-the-art offices with ergonomic equipment in a central location with direct access to bus and train.
- Free parking nearby
- Subsidy for leasing rate
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Benefits
Health, Fitness & Fun
- 🚲Jobbike
- ⚽️Tabletop Soccer, etc.
- 🙂Health Care Benefits
- 🏋🏿♂️Fitness Offers
- 👩⚕️Company Doctor
- 🎳Team Events
Food & Drink
More net
- 🍰Employee Stock Option
- 🛍Employee Discount
- 🚙Company Car
- 📱Company Phone for Private Use
- 💻Company Notebook for Private Use
- 🚎Public Transport Allowance
- 👴🏻Company Retirement Provision
Work-Life-Integration
Job Locations
This is your employer
DATAGROUP Operate IT GmbH
DATAGROUP is one of the leading German IT service providers. More than 3,500 employees at locations throughout Germany design, implement and operate business applications and IT infrastructures in IT outsourcing. With CORBOX, we offer customers all IT services they need for stable IT operations.
Description
- Company Size
- 250+ Employees
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Dev Reviews
by devworkplaces.com
Total
(1 Review)3.2
Engineering
2.7Workingconditions
4.0Culture
3.5Career Growth
2.7
Senior IT Service Manager
- Location
- Ingelheim am Rhein
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
