Job
- Level
- Experienced
- Job Field
- Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Hamburg, Norderstedt
- Working Model
- Onsite
Job Technologies
Your role in the team
- As an IT Support Specialist (all genders) you are the direct contact person (all genders) for our customers in the B2B sector regarding our software solutions
- You are responsible for questions, finding solutions and processing customer tickets (2nd and 3rd level) via telephone and email
- You analyze, categorize and document incoming tickets according to our workflows and coordinate closely with the other specialist teams
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Our expectations of you
Education
- You have successfully completed your studies in business administration, business informatics or a comparable subject
Qualifications
- Knowledge in the area of software solutions, ideally in the SAP or ECM environment, would be desirable
- You have a high IT affinity and work purposefully and success-oriented
- Your strengths include excellent communication skills, organizational talent and a structured way of working
- You enjoy working in a team and your German skills are very good, your English skills good
Experience
- You have several years of professional experience in customer care, quality assurance or software consulting
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Benefits
Food & Drink
Work-Life-Integration
Health, Fitness & Fun
Job Locations
Location Hamburg
Beim Strohhause 17
20097 Hamburg
Germany
Location Norderstedt
Südportal 5
22848 Norderstedt
Germany
This is your employer
valantic
Dornbirn, Dornbirn, Traunstein, München, München, Wien, Wien, Böblingen, Leinfelden-Echterdingen, Aichwald, Stuttgart, Fürth, Mannheim, Würzburg, Mainz, Dreieich, Frankfurt Am Main, Eschborn, Coburg, Siegburg, Siegen, Köln, Dresden, Langenfeld, Düsseldorf, Leipzig, Magdeburg, Berlin, Hamburg, Norderstedt
At valantic, we're the first choice when it comes to digitalization. We show our customers what's possible and support them in making it happen - from strategy to implementation. Our services include consulting, solutions, and software products in the areas of banking, customer engagement & commerce, business, predictive analytics, SAP/ERP consulting, enterprise software, and supply chain management.
Description
- Company Size
- 250+ Employees
- Founding year
- 2012
- Language
- German
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid
- Industry
- Internet, IT, Telecommunication
IT Support Specialist SAP
- Location
- Hamburg, Norderstedt
- Working Model
- Onsite
