Job
- Level
- Experienced
- Location
- Osnabrück
- Working Model
- Onsite
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
Job Summary
In this role, you will handle customer inquiries and coordinate the technical analysis of issues, while managing the spare parts process and contributing to digitalization projects.
Job Technologies
Your role in the team
- Recording and processing of our customers' and service technicians' issues, including support in technical analysis and problem solving (e.g., via phone, email, or service reports).
- Comprehensive management of the spare parts and tooling process, including daily processing and analysis of service reports from GEA technicians.
- Close collaboration with service coordination, service technicians, and sales, as well as internal coordination with related departments (e.g., 2nd level support and manufacturing).
- Identification and clarification of spare parts based on machine documentation as well as technical coordination with the production plants.
- Consulting clients on discontinued components and handling warranty cases.
- Technical development of maintenance contracts as well as the management and updating of customer data (Installed Base).
- Participation in digitization projects (e.g., Remote Services, Customer Portal, GEA Cloud, Maintenance Tools, Apps) and involvement in the technical support hotline.
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Our expectations of you
Education
- Technical training, e.g., industrial mechanics, (industrial) electrical engineering, mechatronics, plant engineering, etc.
Qualifications
- Extensive knowledge in the fields of mechanics, pneumatics, hydraulics, and electrical engineering.
- Strong customer and service orientation.
- SAP knowledge desirable (including CRM and FSM).
- SPS knowledge desirable (B&R controls).
- MS Office skills.
- Very good German and English skills.
Experience
- At least 3 years of technical experience.
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What we offer
- Top Employer (Certified 2025).
- Thorough onboarding.
- Very good working atmosphere.
- Accident and occupational disability insurance.
- 30 days of vacation.
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Benefits
Work-Life-Integration
Higher Take-Home Pay
Health, Fitness & Fun
Job Locations
About Your Employer
Gea Group AG
GEA is a world-leading technology provider for the food processing industry as well as numerous other industries. The internationally operating company specializes in plants, machines and process technologies as well as components.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Industry, Production, Engineering Industry
Helpdesk Operator
- Location
- Osnabrück
- Working Model
- Onsite
- Diversity
- Open for all genders
