Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Temporary employment
- Location
- Karlsruhe
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you are responsible for First Level Support, handling incidents and service requests, installing IT hardware and software, and maintaining a knowledge database to enhance IT processes.
Job Technologies
Your role in the team
- First Level Support for the IT systems and applications of L-Bank
- Processing, documentation, and resolution of incidents and service requests
- Installation, deployment, and administration of IT hardware and software in accordance with the IT asset management process of L-Bank.
- Building and maintaining a knowledge database
- Participation in the improvement of IT processes
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Our expectations of you
Education
- You have completed IT training with relevant professional experience.
Qualifications
- You have good knowledge of the Windows operating system and Microsoft Office applications.
- You have knowledge of IT processes such as Service Request and Incident Management as well as IT Asset Management.
- You work responsibly, solution-oriented, and independently.
Experience
- You have experience in using a ticketing system.
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What we offer
- The position is limited to 2 years.
- We offer a guided onboarding process so that you can work independently quickly and feel well integrated into your team.
- Continuous professional and personal development to advance you and us.
- A secure job with a flexible flextime model and the possibility to work remotely, so that you can maintain a balanced work-life balance.
- An attractive company pension scheme to ensure you are well provided for in the future.
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Benefits
Work-Life-Integration
Job Locations
This is your employer
L Bank
As the state bank of Baden-Württemberg, L-Bank has been committed to supporting businesses, housing, and municipalities for over a century. Its programs assist families and contribute to the development of the region.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Banking, Finance, Insurance
IT System Administrator User Help Desk
- Location
- Karlsruhe
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
