Job
In this role, you handle the acceptance and prioritization of incidents and service requests, find solutions for hardware and software issues, and set up new workstations.
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Job technologies
Your role in the team
- You handle and prioritize incidents and service requests in 1st- and 2nd-level support.
- You resolve hardware and software issues within the agreed service levels or escalate them with a diagnosis.
- You set up workstations, end-user devices, and user accounts (including Intune and Entra ID) and handle IT onboarding and offboarding.
- You provide support for Microsoft 365, access permissions, printers, and business applications.
- You maintain the knowledge base, self-service, and inventory.
- You identify incident patterns and improve processes in collaboration with infrastructure and application teams.
Our expectations of you
Education
- Completed vocational training in IT or an equivalent qualification
Qualifications
- Knowledge of Windows 11, Microsoft 365, user and permissions management, and ticketing systems
- Desirable: ITIL fundamentals, Intune or MDM, network diagnostics, security awareness
- Good written and spoken German and English skills
- Customer focus, patience, thorough documentation, and the ability to explain technology clearly
Experience
- 1 to 3 years of experience in a service desk or IT user support
What we offer
- Family-friendly and flexible working hours: flexitime, hybrid work possible
- Diverse tasks and responsibilities in an international market
- A responsible role with plenty of scope to shape things and short decision-making processes in a collaborative team
- A growing international company with long-term prospects
- Occupational pension support beyond the statutory requirements
- 30 days of vacation
Benefits
Health, fitness & fun
Job locations
About your employer
Bei der Trotec Group dreht sich alles um die optimale Konditionierung von Luft und Wasser in der Industrie, im Freizeitsektor und in der Baubranche: Sie können bei uns zum Beispiel Luftentfeuchter, Bautrockner, Heizgeräte, Klimageräte, Ventilatoren, Windmaschinen und Luftreinigungssysteme für unterschiedlichste Anwendungen kaufen oder mieten. Dazu bieten wir Ihnen ergänzende Services und Schulungen.
- 1-49 Employees
- Established Company
- Onsite, Hybrid
- Industry, Production
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