Job
- Level
- Experienced
- Job Field
- Project
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Hamburg, Berlin
- Working Model
- Full Remote, Hybrid, Onsite
Job Summary
In this role, you will coordinate the entire onboarding process for new customers of the ETERNO Cloud by planning training, aligning teams, and developing pragmatic solutions for successful implementation.
Your role in the team
- You ensure that new clients successfully start with the ETERNO Cloud - professionally, systematically, and with a genuine sense of welcome.
- As a central point of contact, essentially acting as a Project Manager, you coordinate the entire onboarding process: You ensure that our clients are optimally trained and supported — and that all internal gears mesh seamlessly.
- You are responsible for the entire onboarding process of new clients - from project planning through implementation to training in the use of our cloud-based health solution.
- You coordinate all involved teams (Sales, Support, Product) to ensure a smooth and structured integration.
- You are the primary point of contact during the implementation, recognizing challenges early and developing pragmatic, needs-oriented solutions — for doctors, medical staff, and administrative teams.
- You continuously maintain, structure, and develop our onboarding materials with a clear focus on efficient processes and user-friendliness.
- You identify potential improvements in the rollout process and actively contribute to making our operations scalable for further growth.
- You convincingly communicate our digital solutions — even to less tech-savvy target groups — and demonstrate how modern IT provides real relief in everyday clinical practice.
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Our expectations of you
Qualifications
- Residence in Germany with flexible travel willingness - you can work hybrid or remotely and enjoy being on-site with clients.
- You bring a lot of passion for customer support and are eager to work as a Project Coordinator to plan and oversee the implementation phase with all involved stakeholders.
- Result-oriented work approach and a dynamic environment motivate you.
- A high level of self-motivation and enthusiasm for close collaboration within the team.
- Excellent communication in German (C1+) and good English skills.
Experience
- Minimum of 2 years of experience in the HealthTech or Healthcare sector, preferably also in HealthTech project management.
- Experience in using practice management systems, ideally InSuite by Doc Cirrus.
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What we offer
- Transform the healthcare industry with us – boldly, hands-on, and with real solutions for real challenges.
- Your contribution counts from day one - with responsibility, speed, and room for your own ideas.
- Work nationwide in Germany from home office and/or in our beautiful spaces in Berlin, Frankfurt, or Hamburg + opportunity to work remotely internationally.
- Become part of an ambitious team that challenges and supports you.
- Whether Leadership or Deep Dive: You develop professionally and personally - with regular feedback, open exchange, and language courses in German & English.
- Access to the ETERNO Spaces for quick doctor appointments & health check-ups.
- For more activity in everyday life: Lease a JobRad, tax-advantaged and environmentally friendly.
- Competitive salary, company pension scheme with a 20% subsidy, and a monthly budget for benefits such as Urban Sports Club, gift vouchers, or public transportation - plus attractive corporate benefits & our refer-a-friend bonus.
- Meet cool personalities with drive. Whether it's Monthly All-Hands, team offsites, or spontaneous office vibes – we celebrate successes together and push ourselves as a team.
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Benefits
Health, Fitness & Fun
Work-Life-Integration
Topics that you deal with on the job
Job Locations
This is your employer
Eterno Group
Eterno Health GmbH is an innovative HealthTech startup based in Berlin that offers cloud-based software solutions for practices and digitized medical processes. The company operates modern, fully digitized practices in various German cities and focuses on the integration of software, automation, and patient-centered care in the regulated healthcare sector.
Description
- Company Type
- Startup
- Working Model
- Hybrid, Onsite
- Industry
- Healthcare, Social Sector
Project Manager
- Location
- Hamburg, Berlin
- Working Model
- Full Remote, Hybrid, Onsite
- Diversity
- Open for all genders
