Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Part Time/Full Time
- Contract Type
- Permanent employment
- Location
- Leipzig
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will handle customer inquiries, analyze issues, document requirements in the ticketing system, and perform quality assurance measures while executing updates and conducting training both remotely and on-site.
Job Technologies
Your role in the team
- Receiving customer inquiries and reproducing / analyzing problems
- Recording the requirements in our ticket system
- Creating manuals and release documentation
- Quality assurance through multi-stage testing
- Conducting training sessions remotely or on-site if needed.
- Performing updates and software installations
- As we value our clients' needs and promote personal interaction, business trips may occasionally be possible.
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Our expectations of you
Education
- Ideally completed training in the IT environment or comparable qualification
Qualifications
- good SQL skills
- good customer orientation and service readiness
- Good communication skills in German / English
- You have team spirit and bring reliability.
Experience
- Industry experience in the finance sector or logistics is an advantage.
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What we offer
- You will be part of a friendly and collegial team.
- We have a respectful approach to each other and give you space for your ideas.
- We are family-friendly and adaptable to your needs. Part-time models of various kinds as well as the possibility of remote work give you more flexibility in everyday life.
- We support your professional and personal development and enable you to pursue individual further training.
- We give you time to settle in with us and guide you specifically through our processes.
- We provide our employees with the Pluxee Card, which offers various benefits.
- Additionally, our location has good public transportation connections, and we also offer you a discounted Germany ticket.
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Benefits
Health, Fitness & Fun
Work-Life-Integration
Job Locations
This is your employer
ALVARA Cash Management Group AG
The name ALVARA is a combination of "all" and "wardą", which is interpreted as protection or defense. With our expertise as well as innovations, we secure transactions in the financial sector against threats. We provide our customers with tailored IT solutions and services for the complex processing of payment transactions - from the shopper at the store checkout to the value service provider to the banking institution.
Description
- Founding year
- 1996
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
IT 1st Level Support Service Employee
- Location
- Leipzig
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
