Job
In this role, you will support internal and external clients with IT issues, manage users and permissions, document in the ticket system, and perform hardware installations and maintenance, all within the Service Desk and Field Service.
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Your role in the team
- As part of this role, you will be involved in OnSite Support/Field Service in addition to the Service Desk.
- In addition to supporting our internal employees, you will also provide support for our clients, including on-site assistance if necessary.
- Accept, qualify, analyze, and process IT disruptions and service requests, and document them in the ticket system.
- Support our employees and clients remotely and on-site with hardware and software issues, as well as with inquiries related to clients and standard applications.
- Manage users and permissions in systems such as Active Directory and M365.
- Install, configure, and replace different IT systems.
- Perform maintenance, updates, and IT checks based on standard IT practices.
- Assist with rollouts, relocations, and IT projects.
- Training users on new systems and applications.
Our expectations of you
Education
- Successfully completed vocational training in the IT sector, e.g., as an IT specialist in system integration or a comparable qualification.
Qualifications
- Good knowledge of Windows environments, Microsoft 365, and common standard software.
- Basic knowledge of network technology is an advantage.
- Service-oriented thinking and a structured way of working.
- Class B driver's license (for Field Service deployments).
- Very good spoken and written German skills; English skills are an advantage.
Experience
- Practical experience in IT support (Service Desk, OnSite, or Field Service).
What we offer
- Modern Offices: As a member of our Service Desk, you will work in our modern office spaces at our location on Weberstraße in Mannheim.
- Cohesion: We offer a lot of fun, a family-like environment, and room for creativity through a flat hierarchy with quick decision-making processes and a collaborative culture.
- DATIS-DNA: 70% Data Center, 20% System House, 10% 'Holding hands and stroking the belly' = one for all, all for one.
Benefits
Work-Life-Integration
Job locations
About your employer
PTA GmbH is a consultancy focusing on organizational and IT projects in the economic regions of our offices. Starting from our headquarters in the old post office in Mannheim, we have gradually built up a network of 12 locations to date, so that we can support our customers on site or "remotely" from our offices if desired.
- Established Company
- Onsite, Hybrid
- Consulting · Internet, IT, Telecommunication
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