Job
In this role, you analyze sales processes, optimize the system landscape with Microsoft Dynamics 365 and IFS Cloud, and lead digital transformation initiatives in sales operations.
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Your role in the team
- As Business Application Manager - CRM & ERP Sales Systems, you act as the key link between Sales and IT, ensuring that our CRM and ERP landscape supports efficient, reliable, and scalable Sales processes worldwide.
- You will own and continuously improve our Sales systems environment, with a focus on Microsoft Dynamics 365 CRM, IFS Cloud ERP, and the end-to-end Lead-to-Order process.
- In this role, you will play a key part in shaping and standardizing TOMRA's global Sales systems landscape while driving the digitalization of business-critical processes.
- Own and optimize Sales processes across Dynamics 365 and IFS Cloud.
- Own, support, and continuously improve sales-related business applications.
- Analyze incidents, identify root causes, and coordinate sustainable solutions.
- Translate business requirements into functional system solutions.
- Drive process improvements, system enhancements, and digitalization initiatives.
- Collaborate with international stakeholders across Sales, Finance, Operations, IT, and external partners.
- Facilitate workshops, user training, and documentation to ensure successful adoption of new processes and solutions.
Our expectations of you
Education
- Degree in Business Informatics, Business Administration, Information Systems, or a comparable qualification.
Qualifications
- Strong understanding of Sales processes, including Lead-to-Order, Quotation, Pricing, and Order Management.
- Strong analytical and problem-solving skills.
- Excellent communication and stakeholder management skills.
- Ability to bridge business and technical stakeholders.
- Business fluent English.
Experience
- Experience in Business Application Management, ERP/CRM Consulting, Business Systems Analysis, Sales Operations, or a related field.
- Experience working with ERP and CRM systems.
- Experience with Microsoft Dynamics 365 and/or IFS Cloud is highly desirable.
What we offer
- Purpose-driven business with a positive environmental impact.
- International and collaborative work environment.
- Flat hierarchies and open communication.
- High degree of ownership and autonomy.
- Opportunity to shape global Sales processes and systems.
- Hybrid working model.
- Flexible working hours.
- 30 days annual leave.
- Betriebliche Altersvorsorge.
- Share purchase program.
- Bike leasing and fitness subsidy.
Benefits
Health, fitness & fun
Work-Life-Integration
Topics you will work on
Job locations
About your employer
TOMRA was founded in 1972 with a innovative design for reverse vending machines (RVMs) that could automatically collect beverage containers. This innovative idea has led TOMRA to become a leader in manufacturing and selling RVMs all over the world.
- Established Company
- Onsite, Hybrid
- Industry, Production · Power Sector, Economy
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