Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Flensburg
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will handle 1st level support for fiber and broadband inquiries, set up Fritz!Box routers, and document customer interactions in the service ticket system.
Your role in the team
- You are responsible for 1st level support of customer inquiries in the field of fiber optic and broadband networks.
- You analyze and set up end customers' Fritz!Boxes.
- You assist with the commissioning and troubleshooting of fiber optic connections.
- You document and record customer conversations in the modern service ticket system.
- You assist in ensuring compliance with Service Level Agreements (SLAs) to guarantee the quality and reliability of our service.
- You have the opportunity to qualify for 2nd Level Support after comprehensive onboarding and accumulated experience.
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Our expectations of you
Education
- You have completed vocational training with a technical background (e.g., in IT, telecommunications, or similar) or comparable professional experience and qualifications would be desirable.
Qualifications
- You possess basic knowledge of fiber optic networks as well as LAN networks. Additionally, experience with Fritz!Box routers is advantageous.
- You possess customer- and service-oriented thinking and acting. Interacting with customers is enjoyable for you, and solving problems motivates you.
- Career changers with technical understanding are also welcome.
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What we offer
- A professional perspective with long-term development opportunities in an exciting and secure growth industry.
- A dynamic work environment and a hands-on mentality await you.
- We foster a respectful and pleasant working environment with flat hierarchies, short decision-making processes, and a casual "Du" culture.
- Regular office/team events, such as summer parties and Christmas celebrations, are simply part of our culture.
- The opportunities for professional and personal development are identified during regular feedback discussions with your manager as part of development pathways.
- Thanks to well-planned, medium-term shift schedules, you can expect predictable working hours.
- Additionally, after onboarding and coordination within the team, you have the opportunity to work remotely up to 50% of the time.
- We provide a partial subsidy for computer glasses, including discounted rates.
- With bicycle/e-bike leasing, you not only get to the office cheaply, but you also do something good for your health and the climate.
- Additionally, you have the option to use the job ticket.
- There is also a subsidy for your company pension scheme, as well as regular offerings from our company doctor.
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Benefits
Health, Fitness & Fun
Job Locations
This is your employer
OpenXS GmbH
OpenXS GmbH, founded in 2010, is an established service provider in the field of fiber optic network operation in Germany, managing over 100,000 connections and offering comprehensive services in network operation.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
1st level support staff for the technical customer hotline
- Location
- Flensburg
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
