Job
In this role, you support internal applications, assist users both on-site and remotely, handle trouble tickets, and perform standardized solutions in a dynamic team environment.
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Job technologies
Your role in the team
- You support all internal applications and user systems, particularly monitoring and ticketing systems, databases, ERP systems, etc.
- You support our users—that is, our employees—both remotely (via Webex) and on site, as well as our client systems, particularly Windows laptops, iPhones, and Cisco VoIP telephony.
- You will play an active role in our Network Operations Center, supporting our customer systems.
- You handle trouble tickets, initiate initial analyses, and carry out standardized resolution measures.
- You document support cases and solutions in the internal knowledge base.
- You carry out specialist tasks and small projects, such as installations in our data centers.
- You support the team with onboarding and training new colleagues.
- After successfully completing onboarding, you will actively participate in the rotating on-call system.
Our expectations of you
Qualifications
- Very good knowledge of Microsoft operating systems and MS Office applications
- Basic understanding of server administration in Linux/Windows Server 2012/2016, Active Directory, WAN network infrastructure, and practical knowledge of commonly used software and hardware.
- Native-level German skills and good English skills
- A strong ability to work independently and in a structured manner is one of your strengths.
- Team-player mentality and a strong focus on results
- Enjoy solving technically challenging problems
Experience
- (Initial) knowledge of Linux system administration with Debian and/or Ubuntu, with 1st- and 2nd-level support experience
What we offer
- Innovative ICT technologies
- A modern, creative, and flexible work environment
- Feedback, training, and coaching to support your individual professional and personal development
- Access to training tools and documentation, as well as technical sparring and knowledge transfer with the engineering team
- Attractive salary and job security
- Company pension scheme
- Participation in a variety of team events (company fun run, barbecues, team lunches, kick-off events, Christmas party, etc.)
- An international environment where German and English are part of everyday office life
Benefits
Health, fitness & fun
Job locations
About your employer
Als Virtual Network Operator (VNO) ist mitcaps ein Telekommunikationsdienstleister, der seinen Kunden aus dem international vertretenen Mittelstand maßgeschneiderte Netzwerklösungen und individuelle Serviceleistungen anbietet.
- Established Company
- Full Remote, Hybrid, Onsite
- Internet, IT, Telecommunication
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