Job
In this role, you will develop operational structures for data center operations, lead technical management tasks, coordinate service providers, and implement continuous improvement processes.
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Your role in the team
- Establishing and further developing operational structures for data center operations in line with recognized best-practice standards.
- Assumption of technical management and coordination responsibilities in day-to-day data center operations, including service provider management, customer coordination, and the coordination and follow-up of technical measures, incidents, and outstanding issues.
- Development, implementation, and continuous optimization of operational, service, and governance processes.
- Support in establishing new data center locations and operations organizations.
- Introduction of standardized ways of working to ensure consistent service quality.
- Contribute to the selection, recruitment, and development of employees for data center projects and operations teams.
- Professional leadership and coaching of team leads and data center technicians.
- Developing training and onboarding concepts for new employees.
- Leading and managing projects to further develop data center operations.
- Ensuring quality, security, and compliance requirements are met and implementing optimization measures.
- Authority to initiate improvement measures to ensure sustainable and efficient operations.
- Authority to immediately initiate and coordinate necessary measures in the event of disruptions, hazards, or an impending loss of availability within defined emergency and escalation processes.
Our expectations of you
Education
- Completed degree, e.g. in electrical engineering, energy engineering, building services engineering, building and energy systems engineering, building services technology, industrial engineering, or technical vocational training, for example as an industrial electrician, an electrician specializing in energy and building technology, a refrigeration mechatronics technician, a plumbing, heating and air-conditioning systems mechanic, or an equivalent qualification.
Qualifications
- In-depth knowledge of technical and infrastructural facility management.
- Knowledge of relevant norms and standards (e.g., DIN EN 50600, ISO 9001, ISO 27001, IT-Grundschutz, KRITIS, and NIS2).
- Knowledge of how to assess operational risks, dependencies, and single points of failure, and how to derive appropriate prevention, redundancy, and recovery measures.
- Very good written and spoken German and English skills.
- Willingness to participate in on-call rotations.
- Strong communication, project management, and organizational skills.
- Strong initiative and a pronounced commitment to quality and service.
Experience
- Several years of experience operating data centers or critical infrastructure.
- Experience in building organizations, processes, and operating models.
- Experience in leading teams and developing employees.
- Experience managing incident, problem, change, and escalation processes, as well as working with ticketing, CAFM, monitoring, and reporting systems.
- Experience managing service providers and subcontractors, as well as implementing contractual SLAs and customer-specific operational requirements.
What we offer
- A permanent position.
- Flexible working hours and the option to work remotely.
- JobRad®: Affordable bike leasing for commuting and leisure.
- The security of working for an established company.
- Working as part of a successful and highly motivated team.
- An exciting and attractive work environment where you can bring your personality to work.
- Professional development and individual training opportunities, including online or at our in-house training center (Dussmann Campus).
- Online platform for employees offering discounts on travel, leisure activities, technology, and much more.
Benefits
Health, fitness & fun
Higher take-home pay
Food & drink
Work-Life-Integration
Job locations
About your employer
Dussmann Service Deutschland GmbH offers a comprehensive package of services around your building: from building technology, catering and security services to reception services, cleaning and commercial management to energy management.
- Established Company
- Onsite, Hybrid
- Power Sector, Economy · Construction, Real Estate, Building Services · Hotel and Restaurant Industry, Tourism
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