Job
- Level
- Senior
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Nuremberg
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you analyze issues and handle service requests in 2nd/3rd level support, develop solutions, and document processes to support internal teams and external service providers.
Job Technologies
Your role in the team
- Analysis, diagnosis, and resolution of issues as well as handling of service requests in 2nd/3rd level support.
- Conducting error analyses, disturbance reproductions, and root cause analyses at the user and system level.
- Development, verification, and documentation of workarounds and sustainable solutions.
- Processing and tracking of tickets using common tracking systems (e.g., JIRA, Remedy).
- Close collaboration with internal departments, support units, and external service providers.
- Creation and maintenance of technical documentation as well as knowledge bases.
- Support with testing, PRO analyses, and exploratory testing in the support context.
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Our expectations of you
Qualifications
- Excellent knowledge of Windows Client/Server systems as well as Active Directory and Group Policies.
- Basic knowledge of scripting languages (e.g., PowerShell, Bash, or VBS) is advantageous.
- Understanding of structured IT processes, testing procedures, and IT operations workflows.
- Strong analytical skills as well as a structured and solution-oriented approach to work.
- Very good German skills (at least C1) as well as good English skills (at least B2).
Experience
- Several years of experience in 2nd/3rd level support in complex IT environments.
- Experience with ticketing systems, remote tools, and analytics tools.
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Benefits
Health, Fitness & Fun
Work-Life-Integration
Job Locations
This is your employer
CompuSafe Data Systems AG
CompuSafe Data Systems AG is an established IT company specializing in tailored IT services and transformations since 1989. With a focus on project management, it supports corporate clients in optimizing their IT infrastructure.
Description
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Senior IT Support Specialist
- Location
- Nuremberg
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
