Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Ilmenau
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will be responsible for providing technical support in 2nd level. You'll perform diagnostics, software error analyses, and serve as a communication link to Development and System Administration.
Your role in the team
- You are the primary contact for Technical 2nd-Level Support for our field technicians and international partners.
- You perform commissioning of return systems via remote access.
- You create and process tickets and track software and hardware defects within the support team.
- Diagnosis and analysis of hardware defects as well as software error analysis and proactive fault detection are also part of your responsibilities.
- You communicate with the development department and the system administration for troubleshooting.
- You and your team are responsible for preparing and executing customer configurations and project initiatives.
This text has been machine translated. Show original
Our expectations of you
Education
- You have completed a formal technical education or hold a comparable qualification.
Qualifications
- You have a structured approach to error analysis and troubleshooting.
- You are very good at communicating with employees and external partners.
- You possess a high level of service orientation and good English skills.
- You have a high level of comprehension, a willingness to learn, and the ability to work well in a team.
Experience
- You have several years of experience in the 1st- or 2nd-level support area.
This text has been machine translated. Show original
What we offer
- Freedom for personal development as well as exciting and responsible tasks.
- Employment with future prospects in a modern work environment.
- The use of home office in accordance with the works agreement and 30 days of vacation.
- Attractive compensation packages as well as opportunities for salary optimization through, for example, Jobrad® or VwL.
- Access to our corporate benefits platform with attractive discounts on products and services from over 800 providers.
This text has been machine translated. Show original
Benefits
Work-Life-Integration
Health, Fitness & Fun
Topics that you deal with on the job
Job Locations
This is your employer
Sielaff Software & Service Gmbh & Co. Kg
We develop software for vending machines and bottle return machines, and operate a service center that quickly and easily supports our customers in their tasks. With our broad industry knowledge from the automation of services and pronounced expertise in the areas of human interface, image processing, embedded systems and remote maintenance, we are your engineering partner.
Description
- Company Size
- 50-249 Employees
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Industry, Production, Electronics, Automatization
Second-level supporter
- Location
- Ilmenau
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
