Job
In this role, you ensure stable operation of critical applications like Advisor, handle incidents, conduct process analyses, and oversee changes from alignment to rollout.
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Job technologies
Your role in the team
- As an Application Manager (all genders), you ensure the stable operation of business-critical applications. Your initial focus will be on Advisor, a company-specific software solution for billing media services. In this role, you work at the intersection of IT and Finance.
- Application Operations: You ensure and coordinate the stable operation of business-critical applications together with internal teams and external partners, initially focusing on Advisor.
- Incident & Problem Management: You reliably coordinate and follow up on incidents, service requests, and technical disruptions to ensure sustainable solutions.
- Process & root cause analysis: Along business and technical process chains, you narrow down disruptions, analyze interfaces, and make dependencies between systems transparent.
- Change and requirements management: You capture business requirements in a structured way and support changes end to end, from alignment and testing/UAT through to a successful rollout.
- Liaison role: You coordinate collaborative alignment between business units, internal technology teams, software vendors, and external service providers.
- Transformation & Further Development: You will gradually take on responsibility for additional enterprise applications (particularly Doxis) and actively contribute to migration and lifecycle projects.
Our expectations of you
Qualifications
- Finance knowledge: A background in finance or a good understanding of finance and billing processes is an advantage.
- Process & IT understanding: You have a solid foundational understanding of business applications, business processes, and how they are technically represented in IT systems.
- Support expertise: You are experienced in handling incidents, service requests, and ticketing systems (e.g., Jira).
- Analytical skills: You naturally take a structured, solution-oriented, and analytical approach to new and complex challenges.
- Tech skills (a plus): Initial exposure to SQL, databases, interfaces/APIs, permission management, or ECM/ERP systems (e.g., Doxis) is an advantage.
- Mindset & Languages: You stand out for your initiative, your enjoyment of working with business departments and IT teams, and your very good German and good English skills.
Experience
- Experience: Initial professional experience in Application Support, Application Management, IT Operations, or a comparable IT environment qualifies you for this role.
What we offer
- Work-life balance: Thanks to flexible working hours, with a focus on in-person collaboration in the office complemented by remote work, your job adapts to your life. You can make up for overtime flexibly.
- Vacation mode on: You get 30 days of vacation plus one flexible day—and December 24 and 31 are also days off.
- Wellbeing first: Health benefits, an attractive retirement plan, and Mental Health Awareness Days put your health first.
- Practice makes perfect: Grow with our diverse training opportunities and take advantage of our internal career programs to develop your career within the WPP network.
- More than just a job: Unforgettable events, employee discounts, and other highlights such as a job ticket, Wellhub, or a company bike await you.
- Be yourself: Everyone is warmly welcome here—we care deeply about diversity and equal opportunities.
Benefits
Work-Life-Integration
Topics you will work on
Job locations
About your employer
WPP Media, part of the WPP Group, offers innovative, AI-driven media solutions and unites various media agencies under one roof.
- Established Company
- Onsite, Hybrid
- Internet, IT, Telecommunication
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