Job
- Level
- Junior
- Job Field
- IT, Support, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Cologne
- Working Model
- Onsite
Job Summary
In this role, you will be the main point of contact for customer inquiries, analyze and resolve technical issues, provide remote support, and document your work meticulously in our ticketing system.
Job Technologies
Your role in the team
- As a System Administrator / Support Engineer (m/f/d), you are the first point of contact for our medium-sized clients - you reliably manage their IT systems, resolve technical challenges, and ensure that their IT infrastructure runs smoothly so they can focus on their core business.
- Your area of responsibility includes, among other things, ...
- The role of the "Customer Understander" and "Rescuer in Need"
- Primary contact person for the client
- Receiving, analyzing, and independently handling user inquiries and issues.
- Remote support via remote maintenance tool
- Consulting and support for clients in hardware and software areas
- Installation and configuration of operating systems and application software
- Meticulous and targeted documentation of work in one's own ticket systems.
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Our expectations of you
Education
- Completed vocational training in the IT sector (IT specialist for system integration, IT system administrator, network administrator) or equivalent qualification
Qualifications
- As a System Administrator / Support Engineer (m/f/d), you impress with...
- Open, friendly, and approachable demeanor
- Service- and customer-oriented thinking
- Calm and professional conflict management
- Innovative approach to delegated tasks and problem situations
- Self-motivation, resilience, flexibility, and sense of responsibility
- Willingness to help and a hands-on mentality when working in a team
- Structured working approach and independent prioritization of tasks
- Native-level proficiency in German and very good English skills.
Experience
- 1-2 years of professional experience in IT support or system administration
- Experience with Windows operating systems and Microsoft Office applications
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What we offer
- Because you are really excited about an exciting job with plenty of freedom and a great team atmosphere.
- Look forward to with us ...
- Exciting and challenging projects in a flexible and expanding company
- a professional onboarding
- Open doors and appreciation from colleagues and management - we listen instead of interrupting.
- plenty of freedom for your ideas, strategies, and initiatives
- Security through permanent employment
- 30 days of vacation with a 5-day workweek
- a beautiful, bright office building near the Rhine in Cologne Bayenthal as well as top work equipment
- flexible working time models
- continuous promotion and further training
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Benefits
Work-Life-Integration
Job Locations
This is your employer
Ifaktor Gmbh
Als regionales IT Systemhaus in Köln bieten wir für den Mittelstand in der Region Köln/Bonn/Aachen/Ruhrgebiet alle Leistungen und Services, die Sie zur Planung, zum Aufbau und zum Betrieb einer leistungsfähigen IT-Infrastruktur Lösung benötigen. Egal, ob Sie einen Partner für Projekte oder einen IT-Dienstleister als externe IT-Abteilung suchen, wir unterstützen Sie mit unserem gesamten Portfolio.
Description
- Company Size
- 1-49 Employees
- Company Type
- Established Company
- Working Model
- Onsite
- Industry
- Consulting, Internet, IT, Telecommunication
System Administrator / Support Engineer
- Location
- Cologne
- Working Model
- Onsite
- Diversity
- Open for all genders
