Job
In this role, you will handle incident tickets, provide 1st level support, manage network administration, and assist with software rollouts using Microsoft products.
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Job technologies
Your role in the team
- As an IT administrator, you are responsible for receiving, processing, classifying, and responding to incident reports.
- You monitor the IT infrastructure's monitoring system, take responsibility for documenting support processes, and record solutions in the knowledge base.
- You act as a confident point of contact in 1st Level Support. Handling network issues (LAN, WLAN, WAN), replacing defective client hardware, provisioning mobile devices via a Mobile Device Management tool, or configuring, commissioning, and supporting client telephony are not problems for you.
- You assist in the organization, maintenance, and assurance of network operations at all locations, as well as the monitoring, implementation, and deployment of network components, firewall, and proxy systems.
- Furthermore, you assist with software rollouts using Microsoft products.
Our expectations of you
Education
- You have completed vocational training, a degree in IT or a comparable qualification.
Qualifications
- A high level of teamwork skills and a structured, analytical approach to work are among your strengths.
- Flexibility in working hours, on-call duty, and willingness to travel to our national locations are a matter of course for you.
- You are a communication talent (English skills are an advantage) with a service-oriented mindset. Look forward to the exchange; our national and international sites are eager to get to know you.
Experience
- You impress with your experience with MS operating systems and MS Office applications (MS 365).
- Ideally, you already have experience working with products from the MECM family, Windows Server, Microsoft Active Directory / Group Policies, Microsoft Terminal Services / Citrix XenApp, and are eager to expand your knowledge and skills in virtualization technologies (VMWare vCenter).
What we offer
- Secure job in a family-owned company.
- Family-friendly and welcoming work environment.
- Welcome gift for your baby.
- High conversion rate after training.
- Shopping advantages: Trolli Shop, corporate benefits, benefits.me, Selgros (shopping opportunity in Fürth).
Job locations
About your employer
Trolli GmbH, based in Fürth, is a renowned German manufacturer of gummy candies and part of the Mederer Group. With several production facilities in Germany, the company is known for its creative and high-quality confectionery products.
- Established Company
- Onsite
- Food Products
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