Job
In this role, you will be responsible for handling and prioritizing IT tickets, managing hardware installation and maintenance, supporting users, and participating in IT projects to optimize processes.
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Job technologies
Your role in the team
- Accepting, assessing, and prioritizing incidents as well as service requests in 1st and 2nd level support.
- Installing, configuring, and maintaining hardware components, as well as ensuring smooth IT operations.
- Implementing and configuring applications as well as supporting users in their daily interaction with IT systems.
- Conducting quality assurance and documentation measures to ensure transparent processes.
- Contributing to IT technical (sub-)projects and supporting their successful implementation.
- Further development and implementation of corporate standards as well as optimization of existing IT processes.
Our expectations of you
Education
- Completed IT training (e.g., Fachinformatiker*in Systemintegration) or a comparable qualification.
Qualifications
- Solid knowledge of Windows operating systems and Microsoft 365.
- Basic understanding of network structures and IT infrastructures.
- Strong communication and teamwork skills, as well as enjoyment in direct user support.
- Structured, reliable, and quality-oriented work approach.
- Willingness to familiarize oneself with new technologies and actively develop the internal IT landscape.
- Very good knowledge of German (at least C1 level) in speaking and writing.
Benefits
Work-Life-Integration
Higher take-home pay
Job locations
About your employer
As the leading book wholesaler in Germany, Libri is your one-stop shop for all your media needs. We offer an extensive catalog of over 10 million titles and can deliver ordered books and other media products within 24 hours. We have developed one of the most efficient logistics and IT infrastructures to make this possible. In addition, we are experts in bibliographic, ordering, and inventory management systems, as well as white-label online shops.
- 250+ Employees
- 1928
- Established Company
- Onsite, Hybrid
- Trade · Internet, IT, Telecommunication · Logistics, Transportation
Employer reviews
- Career growth
- 2.8
- Working conditions
- 3.0
- Team culture
- 3.3
- Engineering
- 2.8
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