Job
- Level
- Lead
- Job Field
- IT, Project, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Würzburg
- Working Model
- Onsite
Job Summary
In this role, you will take on operational first-level support, coordinate tasks within the team, evaluate requirements, and optimize application systems while serving as the main contact for departments and vendors.
Job Technologies
Your role in the team
- Operational first-level support for internal departments: receipt, analysis, resolution/workarounds, escalation, and feedback.
- Central contact person for system providers: disturbances, tickets, releases, maintenance windows, SLA topics, technical coordination.
- Delegation and Coordination: Distribute task packages to the team, set priorities, and monitor progress.
- Requirements Management: Gather requirements, structure them, evaluate them professionally/technically, and define the scope including implementation outline.
- Moderate effort estimations: Discuss solution proposals with the team, coordinate effort/timing, and create transparency for stakeholders.
- Configuration & parameterization of application systems (settings, roles/permissions, screens/workflows where applicable in the system).
- Ensuring quality & stability: testing within the scope of changes, documentation, knowledge building, handovers.
- Proactive identification of optimization potentials in systems and support processes.
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Our expectations of you
Education
- A completed degree or an equivalent qualification in Business Informatics with relevant experience.
Qualifications
- Excellent analytical skills.
- Strength in communication & moderation (specialist departments, IT, external providers).
- Ability to structure requirements, define scope, create implementation sketches, and conduct / facilitate cost-benefit analyses.
- Practical experience in configurations and parameterizations of application systems.
- Understanding of interfaces/data flows.
- Structured working, documentation discipline, and a 'hands-on' mentality.
- Strong interest in business processes and their implementation in IT systems.
- Excellent MS Office skills.
- Good command of English.
Experience
- Several years of experience in application system support (application support / application management).
- Experience in coordinating tasks within a team (e.g., technical leadership, subproject management, deployment planning).
- Initial leadership experience or potential for leadership roles.
- Experience in operational first-level support including ticket handling, prioritization, escalation, and follow-up.
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What we offer
- A dedicated team with a passion for work.
- An attractive, requirement-oriented salary plus additional benefits (Edenred voucher card).
- A modern, secure workplace in a highly successful, expanding international company.
- Flexible working hours, full-time = 37.5 hours/week.
- Free parking, bike leasing, and excellent public transport connections with a subsidy for the job ticket.
- Company events and team incentives.
- Free water / coffee / fruit and discounts through the Corporate Benefits program.
- Flat hierarchies and a culture of using the informal 'you'.
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Benefits
Work-Life-Integration
Topics that you deal with on the job
Job Locations
This is your employer
Sprintis Schenk GmbH & Co. KG
Die SPRINTIS Schenk GmbH & Co KG ist ein Familienunternehmen mit Sitz im unterfränkischen Würzburg. Das Angebot an Produkten, das SPRINTIS auf seiner Webseite sowie im gut strukturierten Onlineshop unter www.sprintis.de präsentiert, ist genauso umfangreich, wie vielseitig.
Description
- Company Type
- Established Company
- Working Model
- Onsite
- Industry
- Trade, Print, Paper, Packaging
Team Lead Application Systems
- Location
- Würzburg
- Working Model
- Onsite
- Diversity
- Open for all genders
