Job
In this role, you will take on operational first-level support, coordinate tasks within the team, evaluate requirements, and optimize application systems while serving as the main contact for departments and vendors.
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Your role in the team
- Operational first-level support for internal departments: receipt, analysis, resolution/workarounds, escalation, and feedback.
- Central contact person for system providers: disturbances, tickets, releases, maintenance windows, SLA topics, technical coordination.
- Delegation and Coordination: Distribute task packages to the team, set priorities, and monitor progress.
- Requirements Management: Gather requirements, structure them, evaluate them professionally/technically, and define the scope including implementation outline.
- Moderate effort estimations: Discuss solution proposals with the team, coordinate effort/timing, and create transparency for stakeholders.
- Configuration & parameterization of application systems (settings, roles/permissions, screens/workflows where applicable in the system).
- Ensuring quality & stability: testing within the scope of changes, documentation, knowledge building, handovers.
- Proactive identification of optimization potentials in systems and support processes.
Our expectations of you
Education
- A completed degree or an equivalent qualification in Business Informatics with relevant experience.
Qualifications
- Excellent analytical skills.
- Strength in communication & moderation (specialist departments, IT, external providers).
- Ability to structure requirements, define scope, create implementation sketches, and conduct / facilitate cost-benefit analyses.
- Practical experience in configurations and parameterizations of application systems.
- Understanding of interfaces/data flows.
- Structured working, documentation discipline, and a 'hands-on' mentality.
- Strong interest in business processes and their implementation in IT systems.
- Excellent MS Office skills.
- Good command of English.
Experience
- Several years of experience in application system support (application support / application management).
- Experience in coordinating tasks within a team (e.g., technical leadership, subproject management, deployment planning).
- Initial leadership experience or potential for leadership roles.
- Experience in operational first-level support including ticket handling, prioritization, escalation, and follow-up.
What we offer
- A dedicated team with a passion for work.
- An attractive, requirement-oriented salary plus additional benefits (Edenred voucher card).
- A modern, secure workplace in a highly successful, expanding international company.
- Flexible working hours, full-time = 37.5 hours/week.
- Free parking, bike leasing, and excellent public transport connections with a subsidy for the job ticket.
- Company events and team incentives.
- Free water / coffee / fruit and discounts through the Corporate Benefits program.
- Flat hierarchies and a culture of using the informal 'you'.
Benefits
Work-Life-Integration
Topics you will work on
Job locations
About your employer
Die SPRINTIS Schenk GmbH & Co KG ist ein Familienunternehmen mit Sitz im unterfränkischen Würzburg. Das Angebot an Produkten, das SPRINTIS auf seiner Webseite sowie im gut strukturierten Onlineshop unter www.sprintis.de präsentiert, ist genauso umfangreich, wie vielseitig.
- Established Company
- Onsite
- Trade · Print, Paper, Packaging
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