Job
- Level
- Experienced
- Job Field
- IT, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Hanover
- Working Model
- Onsite
Job Summary
In this role, you will handle complex issues in 1st and 2nd level support, install IT workstations, analyze service requests, and optimize our support processes with a focus on security and quality standards.
Job Technologies
Your role in the team
- Handling complex disruptions and service requests in 1st and 2nd level support, as well as independent analysis and sustainable troubleshooting.
- Installation, configuration, and deployment of IT workstations and their peripherals.
- Participation in rollouts, migrations, and IT projects as well as support in implementing technical changes.
- Analysis, standardization, and optimization of IT workstation solutions and support processes, taking into account security, compliance, and quality requirements.
- Creation and maintenance of technical documentation as well as close collaboration with business units and IT teams to continuously improve our services.
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Our expectations of you
Education
- Completed training in the IT field or a comparable qualification (qualified career changers are also welcome).
Qualifications
- Solid knowledge of the Windows client environment and Microsoft 365.
- Strong analytical skills as well as a structured, independent, and solution-oriented way of working.
- High service orientation, strong communication skills, and enjoyment in collaborating with users and departments.
Experience
- Several years of professional experience in managing and administering IT workstations or in technical support.
- Good knowledge of IT service management processes and experience with ticketing and knowledge management systems.
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What we offer
- Attractive: Compensation with bonuses and additional benefits such as company pension scheme, asset-building benefits, and sickness benefit subsidy.
- Profitable: From day one, we involve you in the company's goals.
- Mobile: Job ticket and free parking garage with charging station for e-mobility.
- Development-promoting: our training and professional development programs.
- Trustworthy: our works council.
- Worth seeing: our premises in a beautiful location.
- Advantageous: diverse corporate benefits.
- Family-friendly: company-sponsored children's holiday care.
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Benefits
Health, Fitness & Fun
Work-Life-Integration
- 🚌Excellent Traffic Connections
- 🏝Extra Holidays
- 🏠Home Office
- 🍼Day Care for Kids
- ⏸Educational Leave/Sabbatical
- 🅿️Employee Parking Space
- ⏰Flexible Working Hours
Food & Drink
Higher Take-Home Pay
Job Locations
About Your Employer
Concordia Versicherungen
The Concordia Insurance Company is a German insurance company located in Hanover. The Concordia Group offers damage / accident insurance and personal insurance for private individuals, self-employed people and businesses.
Description
- Founding Year
- 1864
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Banking, Finance, Insurance
IT specialist client and workplace management
- Location
- Hanover
- Working Model
- Onsite
- Diversity
- Open for all genders
