Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Halle
- Working Model
- Onsite
Job Summary
In this role, you will address inquiries from tenants and clients in First-Level Support, document processes in the CRM system, and coordinate complex cases to property managers.
Your role in the team
- As a first-level support staff member, you are the first point of contact for our tenants, members, and prospects, ensuring a smooth service process.
- Acceptance and processing of inquiries personally at the residential forum, by phone, and through digital channels.
- Independent handling of standardized service inquiries, e.g.: simple questions about payment transactions (rent payments, inquiries), commissioning and follow-up of minor repairs, appointment scheduling, and general information.
- Structured recording and documentation of all processes in the CRM system (IVM PRO).
- Order placement and invoice processing in the ERP system (WoWi Port).
- Coordination and forwarding of more complex issues to the responsible property managers.
- Communication with tenants, members, service providers, and internal departments.
- Ensuring service hours at the Wohnforum.
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Our expectations of you
Education
- Completed training as a real estate agent or a comparable qualification.
Qualifications
- Basic knowledge of the housing industry.
- Enjoyment in dealing with people and strong communication skills.
- Service-oriented, structured, and reliable way of working.
- Affinity for digital tools and willingness to work with modern systems (CRM, ERP, tenant app).
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What we offer
- A modern workplace in the new Wohnforum.
- Varied activity with clear structures and defined processes.
- Comprehensive onboarding and targeted training opportunities.
- Collaboration within a dedicated team with short decision-making paths.
- Secure job at a forward-looking housing cooperative.
- Flexible working time models within our service hours.
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Job Locations
About Your Employer
Stadtwerken Halle Gmbh
Stadtwerke Halle GmbH is a municipal company that provides essential infrastructure services for Halle (Saale) and the surrounding region. It operates in the fields of energy supply, water and waste disposal, as well as mobility and urban services. Based in Halle (Saale), it plays a significant role in municipal public services.
Description
- Company Type
- Established Company
- Working Model
- Onsite
- Industry
- Power Sector, Economy
First-level support staff for the housing industry
- Location
- Halle
- Working Model
- Onsite
- Diversity
- Open for all genders
