Job
- Level
- Experienced
- Job Field
- System, IT
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Hamburg
- Working Model
- Hybrid
Job Technologies
Your role in the team
- You are responsible for the continuous architectural and functional development of our Contact Center product
- Together with your team and business colleagues, you analyze complex business requirements and develop state-of-the-art contact center solutions
- You support the development of a modern architectural setup and innovative telephony solutions to enhance customer experience and enable better customer service
- You are the coordinator for our operations providers, software vendors as well as product experts within the Contact Center environment
- As part of the contact center product team, you take over responsibility for the operation of the product and make sure it remains fully functional
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Our expectations of you
Education
- You hold a bachelor's or master's degree in computer science
Qualifications
- You have extensive knowledge of contact center technologies, including cloud technologies
- You strive to constantly learn new things, to deep dive into the business side of your application and to analyze complex processes, requirements, and systems with great passion
- You have the ability to understand, explain and discuss complex topics in fluent English
- You enjoy working in a diverse and international organization
- You are at ease with working in an agile, professional environment where requirements change dynamically
- Understanding of HL IT Products
- Understanding the container shipping business is an advantage
Experience
- You bring at least 5 years of Cisco Contact Center experience
- You possess profound knowledge and proven experience in implementing and integrating Contact Center Solutions with CRM systems
- You have experience in designing Interactive Voice Response (IVR) call flows
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Benefits
Food & Drink
Work-Life-Integration
Health, Fitness & Fun
More net
Job Locations
Location Hamburg
Germany
This is your employer
Hapag-Lloyd AG
Hapag-Lloyd is one of the leading shipping companies in the world. The company has around 13,000 employees and 392 branches in 129 countries. Hapag-Lloyd has a container capacity of about 2.5 million TEU - including one of the largest and most modern fleets of reefer containers.
Description
- Company Size
- 250+ Employees
- Founding year
- 1847
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Logistics, Transportation
IT Architect
- Location
- Hamburg
- Working Model
- Hybrid
