Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Hamburg
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you take on professional support for complex IT inquiries, install and configure hardware and software on-site, and coordinate user requirements with development.
Job Technologies
Your role in the team
- As a 2nd Level Support staff member, you will be responsible for providing professional support to our customers with complex IT inquiries and ensuring smooth hardware and software operations.
- You install on-site at medical practices and hospital laboratories, provide telephone support, and coordinate user requirements with development — with a lot of independence and teamwork.
- Installation and configuration of hardware and software on-site at our senders (medical practices, laboratories).
- Telephone 2nd Level Support with independent error analysis and problem solving.
- Technical conversions, installation of star.net® and doc.net Software® at clients.
- Configuration and maintenance of own systems as well as participation in IT projects.
- Coordination of user requirements with application development.
- Documentation and quality assurance of all support measures.
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Our expectations of you
Education
- Completed IT training (preferably as an IT Specialist in System Integration) with several years of experience in IT customer support.
Qualifications
- Expertise in system and network administration as well as solid knowledge of Linux and Windows.
- Enthusiasm for technology with a high willingness to learn and a methodically goal-oriented working style.
- Strong team skills, positive communication style, and solution-oriented approach.
- High commitment and service orientation for on-site customer support.
- Class B driver's license.
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What we offer
- Home office possible.
- 30 days of vacation.
- Attractive annual salary.
- Subsidy for the Germany Ticket.
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Benefits
Work-Life-Integration
- 🏠Home Office
- ⏰Flexible Working Hours
- 🍼Day Care for Kids
- 🚌Excellent Traffic Connections
- 🏖️Workation
- 🅿️Employee Parking Space
Health, Fitness & Fun
- 👩⚕️Company Doctor
- 🚲Jobbike
- 🎳Team Events
- 🙂Health Care Benefits
- 🏋🏿♂️Fitness Offers
- ♿️No Physical Barriers
- 🚲Bicycle Parking Space
More net
- 🏝️Summer and Christmas Bonus
- 🍰Employee Stock Option
- 🎁Employee Gifts
- 🛍Employee Discount
- 💵Bonus Payments
- 🚙Poolcar
- 👷♂️Additional Insurance
Food & Drink
Job Locations
This is your employer
DIS AG
Founded in 1967, DIS AG is a leading company in the personnel services sector. Based in Düsseldorf, it offers comprehensive solutions for the placement of specialists and executives.
Description
- Company Type
- Recruiting Agency
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Recruitment Agency
2nd Level Support Staff
- Location
- Hamburg
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
