Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Cologne
- Working Model
- Onsite
Job Summary
In this role, you will handle IT issues, provide remote and on-site support, install software and hardware, document support tickets, and train users on IT-related questions.
Job Technologies
Your role in the team
- Handling of IT disruptions and requests within the scope of 1st and 2nd level support.
- Acceptance and analysis of technical problems as well as their resolution via remote support or on-site.
- Installation and configuration of hardware and software as well as performing system updates.
- Documentation and maintenance of support tickets in the ticket system.
- Support in setting up and managing networks and IT infrastructure.
- Training and support for users on IT-related issues.
- Collaboration with 3rd level support and external service providers on complex IT issues.
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Our expectations of you
Education
- Completed vocational training in the IT sector, e.g., as an IT specialist (m/f/d) for system integration or a comparable qualification.
Qualifications
- Very good German skills; English skills are an advantage.
- Proficient handling of Windows and network environments.
- Analytical skills and a solution-oriented approach to work.
- Strong communication skills and service orientation.
- Teamwork and flexibility.
Experience
- Professional experience in IT support, ideally in 1st and 2nd level support.
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Benefits
Work-Life-Integration
Job Locations
This is your employer
Aschert & Bohrmann GmbH
Aschert & Bohrmann GmbH is an experienced recruiting agency specializing in personnel selection and placement. Its strong team ensures competent advice and quick filling of positions.
Description
- Company Type
- Recruiting Agency
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Recruitment Agency
1st & 2nd Level Supporter
- Location
- Cologne
- Working Model
- Onsite
- Diversity
- Open for all genders
