Job
- Level
- Experienced
- Location
- Aschaffenburg
- Working Model
- Hybrid, Onsite
- Job Field
- IT, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
Job Summary
In this role, you will be responsible for Second Level Onsite Support, handling support requests, resolving IT issues onsite, and assisting with the installation of hardware and software in a production environment.
Job Technologies
Your role in the team
- As a contact person in Second Level Onsite Support as an IT System Administrator (m/f/d) with user support in a production environment, you ensure the smooth operation of IT services at the Aschaffenburg location.
- You handle incoming support requests via the ticket system and work closely with 1st, 2nd, and 3rd level support.
- Analyzing and resolving issues with standard applications, clients, and peripheral devices is part of your daily routine, both remotely and on-site at the office.
- Your responsibilities also include supporting client hardware and peripherals in the production environment, such as label printers and barcode scanners.
- You support the monitoring and assurance of backups for critical production systems.
- In IT projects, rollouts, and technical relocations, you actively contribute your expertise and coordinate collaboration, among other things, with internal teams and external service providers.
- You install, configure, and repair PC hardware, software, and peripherals.
- You document processes, troubleshooting solutions, and inquiries.
- You support Windows operating systems and their desktop applications, including MS Office 365.
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Our expectations of you
Education
- A successfully completed apprenticeship in the IT environment or in a service-oriented focus forms the foundation of your career path.
Qualifications
- Your service- and solution-oriented approach enables you to pragmatically solve even complex requirements.
- You enjoy working on-site and value personal interaction with colleagues.
- Your communication is open, proactive, and friendly, and you enjoy working with (inter)national colleagues.
- You have very good German and English skills in spoken and written form.
- Your profile is rounded off by a Class B driver's license.
Experience
- You have an affinity for IT topics, some initial experience in an IT production environment or in second-level support.
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What we offer
- A company with a future: Today, as a publicly traded M-Dax company, we employ over 42,000 employees in more than 100 countries and are significantly shaping the future of intralogistics, following a clear sustainability strategy.
- Advancing together: Standardized and documented feedback process with international career opportunities and personalized training programs.
- Individual benefits: Modern IT equipment (also for home office) & mobile devices, Employee Assistance Program - comprehensive support program for individual crisis situations, subsidized Germany ticket, parking spaces, option to lease a company bike, exclusive advantages / discounts for employees.
- Our basics: Flexible working hours, part-time models, the possibility of regular mobile work from home, flexitime account, attractive compensation package, company pension scheme, canteen.
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Benefits
Work-Life-Integration
Higher Take-Home Pay
Food & Drink
Health, Fitness & Fun
Job Locations
About Your Employer
Kion Group GmbH
The KION Group is a global leader in intralogistics. With our six brands, we cover all segments of the market. We are the market leader for forklift trucks and warehouse technology in Europe, number two globally and the leading foreign supplier in China. The Linde and STILL brands serve the global premium and Baoli the value and economy segments.
Description
- Company Size
- 250+ Employees
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Industry, Production, Logistics, Transportation
Employer reviews
by devworkplaces.com
Total
(1 Review)3.6
Culture
3.5Engineering
3.2Workingconditions
4.6Career Growth
3.2
IT system administrator onsite support
- Location
- Aschaffenburg
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
