Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Hamburg
- Working Model
- Onsite
Job Summary
In this role, you will be the first point of contact for technical inquiries about hosting products, provide support for Plesk and cPanel configurations, and analyze log files on the Linux console for troubleshooting.
Job Technologies
Your role in the team
- You are the first point of contact for our customers regarding complex technical inquiries about their hosting products via ticket, live chat, and phone.
- You assist clients with configuration and troubleshooting within Plesk and cPanel (e.g., email setup, SSL issues, PHP settings).
- You are confident in navigating the Linux console to analyze log files (Apache, Nginx, Mail logs) and directly identify causes of issues.
- You also explain complex issues clearly and provide tips for optimizing customer websites.
- You work closely with our system administration when it comes to global optimizations derived from everyday support activities.
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Our expectations of you
Qualifications
- You have already worked in the web hosting environment and are familiar with the typical 'pain points' of customers.
- You feel at home on the command line and know how to tune kernel parameters and services.
- You don't think in problems, but in stable, scalable solutions.
- You enjoy direct customer contact, remain patient even with tricky cases, and formulate precise responses.
- You are fluent in German and can understand technical documentation in English.
Experience
- You have extensive experience in operating and administering Plesk (Onyx/Obsidian) and cPanel from a user perspective.
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What we offer
- A company with a harmonious climate and a culture characterized by responsibility & trust, helpfulness & appreciation, satisfaction & joy.
- A secure and diverse workplace.
- A permanent employment contract with a fair fixed salary.
- 30 days of vacation.
- Benefits for health and mobility - through Wellpass (sports and fitness), JobRad (e-bike leasing), and the job ticket (public transportation), we support you in your health and mobility.
- Specialist appointments within 5-8 working days.
- Health budget for massages, physiotherapy, glasses, dental care, etc., amounting to €600 per year.
- Video calls with doctors and health telephone services.
- Health services (also for family members).
- Promote your potential! We support you in further training.
- Coffee, water, and fruit are on the house.
- Foodji vending machine with weekly subsidy/employer contribution for the entire staff.
- Regular company events provide variety.
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Benefits
Health, Fitness & Fun
Topics that you deal with on the job
Job Locations
This is your employer
webgo GmbH
webgo GmbH, based in Hamburg, is a web hosting provider that focuses on high performance, excellent customer support, and reliable online services. The company offers a variety of hosting solutions, domains, and server services, placing great importance on personalized support for its customers.
Description
- Company Type
- Established Company
- Working Model
- Onsite
- Industry
- Internet, IT, Telecommunication
Customer service representative in technical support
- Location
- Hamburg
- Working Model
- Onsite
- Diversity
- Open for all genders
