Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Leipzig
- Working Model
- Onsite
Job Summary
In this role, you will work in 1st and 2nd level support, analyze IT incidents, document queries in the ticketing system, and configure systems via remote maintenance.
Job Technologies
Your role in the team
- Identify, classify, and analyze IT incident reports.
- Handling of 1st and 2nd Level Support.
- Independent recording and processing of incoming inquiries.
- Documentation of encountered error situations as well as documentation in the ticket system.
- Installation and configuration via remote support and point of contact for internal IT inquiries.
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Our expectations of you
Education
- Successfully completed vocational training in the IT sector or a comparable qualification.
Qualifications
- Basic networking knowledge in DHCP, TCP/UDP, and DNS.
- Customer-oriented and solution-oriented way of working.
- Strong technical affinity as well as excellent communication skills.
Experience
- Initial experience in 1st and 2nd level support.
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Benefits
Work-Life-Integration
Job Locations
This is your employer
Aschert & Bohrmann GmbH
Aschert & Bohrmann GmbH is an experienced recruiting agency specializing in personnel selection and placement. Its strong team ensures competent advice and quick filling of positions.
Description
- Company Type
- Recruiting Agency
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Recruitment Agency
IT Supporter 1st & 2nd Level
- Location
- Leipzig
- Working Model
- Onsite
- Diversity
- Open for all genders
