Job
In this role, you take technical ownership for customers by validating infrastructure, troubleshooting issues, and scaling deployment processes to ensure a smooth user experience.
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Job technologies
Your role in the team
- As a Deployment Engineer at voize, you own the full technical journey of our customers—from the first presales check to ongoing operations.
- You're the primary technical point of contact, bridging voize and customer IT.
- By validating infrastructure, configuring secure setups, resolving technical issues, and scaling deployments, you ensure a seamless experience and long-term success.
- Support pre-sales calls to assess infrastructure, identify blockers, and guide evaluations.
- Troubleshoot issues across systems, networks, browsers, and interfaces with clarity and empathy.
- Support technical scaling (e.g. growing user bases, infra changes).
- Document setups and technical handoffs for smooth internal collaboration.
- Flag recurring issues and contribute to internal tools, docs, or processes.
Our expectations of you
Qualifications
- Expert Windows/Linux system administration and network configuration skills (firewalls, proxies, routing, MDMs, APIs).
- Excellent troubleshooting skills across APIs, browsers, infrastructure, and devices.
- Clear communicator with empathy for both technical and non-technical users.
- Proactive, self-directed, and skilled in documentation and technical handoffs.
- You're confident in German (C2) to support customers and fluent in English (C1) to work closely with colleagues—we'll support you with language courses if needed.
Experience
- Solid experience with virtualization, Docker, web servers (Nginx, IIS), and load balancing.
- Experience with start-ups will help you thrive in this role.
What we offer
- We are a fast-growing startup, which means you’ll tackle challenges, grow quickly, and make a real impact by giving healthcare professionals more time to care for patients.
- We foster an open, collaborative culture with regular team events, whether you work from our Berlin office or remotely from Germany.
- Become a co-creator of our success with stock options.
- Generous perks: 30 vacation days plus your birthday off, Germany Transport Ticket, Urban Sports Club, regular company off-sites, and access to learning platforms such as Blinkist and Audible.
- You decide when you work best, which means flexible working hours and a great hybrid setup.
Topics you will work on
Job locations
About your employer
voize GmbH is a modern startup based in Berlin/Potsdam that supports caregivers through an app with voice assistants. Their AI-driven solution takes over administrative tasks in caregiving and is already in use in over 1,100 facilities to save time and increase efficiency.
- Startup
- Onsite, Hybrid, Full Remote
- Healthcare, Social Sector
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