Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Heusenstamm
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you analyze disruptions in automation technology via hotline support, provide remote assistance to customers, and conduct occasional service interventions and training sessions.
Job Technologies
Your role in the team
- Employee hotline support in German and English (EMEA 24/7 hotline) for Dematic Services GmbH, located in Heusenstamm.
- Remote analysis and troubleshooting of faults in complex automation technology.
- 24/7 on-call duty / Remote support / Home office / Mobile working.
- Application of PLC and PC programs, SQL databases, and networks.
- Competent support for our clients.
- Occasional service assignments.
- Instruction and training of the customer personnel as well as employees during handover to support.
- Support for all Dematic products, e.g., Multishuttle, RBG, Electrolift, Miniload overhead conveyor, conveyor technology such as BK10, MCS, and BK25, AGVs, AMRs.
- Service development in small projects concerning predictive maintenance and Industry 4.0.
- Training, Ramp-Up Support, Commissioning Support in Projects as well as Know-How Transfer.
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Our expectations of you
Education
- Skilled worker in mechatronics, energy systems electronics, or training in control technology.
Qualifications
- Good knowledge of bus systems (Profi, Interbus, AS-i, CAN-Bus, and Profinet), inverters, scanners, and network technology.
- Customer orientation, team player, communication skills, analytical skills, decision-making ability, result orientation, learning ability, initiative.
- Independent working.
- Travel readiness approximately 30% across Europe.
- Microsoft Office.
- Basic knowledge of C, C++, SCL is advantageous.
- Class B driver's license.
- Proficiency in spoken and written English at C1 or C2 level, native German.
- Service-oriented thinking.
- Certificate of Electrical Specialist.
Experience
- Experience and knowledge in Siemens S7/ TIA, with knowledge of Allen Bradley and/or Beckhoff being advantageous.
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What we offer
- Benefits of an international MDax-listed company (KION Group).
- A lot of creative freedom in a rapidly growing company.
- Flexible and mobile working.
- Individual support and development.
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Benefits
Work-Life-Integration
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Topics that you deal with on the job
Job Locations
This is your employer
Kion Group GmbH
The KION Group is a global leader in intralogistics. With our six brands, we cover all segments of the market. We are the market leader for forklift trucks and warehouse technology in Europe, number two globally and the leading foreign supplier in China. The Linde and STILL brands serve the global premium and Baoli the value and economy segments.
Description
- Company Size
- 250+ Employees
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Industry, Production, Logistics, Transportation
Employer reviews
by devworkplaces.com
Total
(1 Review)3.6
Culture
3.5Engineering
3.2Workingconditions
4.6Career Growth
3.2
Technical Support Engineer
- Location
- Heusenstamm
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
