Level
Experienced
Location
Iserlohn
Working Model
Hybrid, Onsite
Job Field
IT, Support, System
Employment Type
Part Time/Full Time
Contract Type
Permanent employment

Job Summary

In this role, you handle technical inquiries in 2nd level support, install and configure systems, analyze issues, create solutions, and assist users with complex IT questions.

Job Technologies

Your role in the team

The IT Administrator/Supporter in 2nd Level Support is an IT expert with additional specialization(s), e.g., firewall administration, responsible for handling complex technical inquiries and issues that cannot be resolved in 1st Level Support.
You analyze upcoming tasks or disturbances and develop solutions based on that.
Furthermore, you support, advise, and train our customers' users on more complex IT-related issues.
You are responsible for the installation and configuration of core systems and participate in project implementation, possibly also in a leadership role.
You can expect diverse and interesting tasks within a cross-location team.
Professional support and system administration at 1st level.
Processing of service and change requests
Incident management, error analysis, and troubleshooting
Further processing of pre-qualified tasks and issues from Team 1st Level Support
Installation/Configuration of systems and services
Participation in the implementation of projects
Creation and updating of our technical documentation
Support in testing and implementing new technologies
Technical Customer Consulting
Support of the sales team in preparing offers (Technical Presales Support)
Recording and documenting your activities in the ticketing system

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Our expectations of you

Education

Completed training as an IT specialist in system integration or a comparable qualification or training.

Qualifications

You are a versatile professional with additional specializations or pursuing them.
Very good and up-to-date knowledge regarding the administration and operation of Windows-based servers and clients.
Good knowledge of administering Microsoft 365 services
Good knowledge of firewall and/or network technology
Independent, meticulous, and solution-oriented work approach
You are a team player - collaboration at a distance and virtual teams are no problem either.
Good communication skills
German from C1 level, English from B1 level
Willingness to continuous learning is mandatory.
Knowledge of administering WatchGuard or Sophos Firewalls
Knowledge of Linux system administration
Manufacturer certifications or comparable qualification proofs are an advantage.