Job
In this role, you handle technical inquiries in 2nd level support, install and configure systems, analyze issues, create solutions, and assist users with complex IT questions.
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Job technologies
Your role in the team
- The IT Administrator/Supporter in 2nd Level Support is an IT expert with additional specialization(s), e.g., firewall administration, responsible for handling complex technical inquiries and issues that cannot be resolved in 1st Level Support.
- You analyze upcoming tasks or disturbances and develop solutions based on that.
- Furthermore, you support, advise, and train our customers' users on more complex IT-related issues.
- You are responsible for the installation and configuration of core systems and participate in project implementation, possibly also in a leadership role.
- You can expect diverse and interesting tasks within a cross-location team.
- Professional support and system administration at 1st level.
- Processing of service and change requests
- Incident management, error analysis, and troubleshooting
- Further processing of pre-qualified tasks and issues from Team 1st Level Support
- Installation/Configuration of systems and services
- Participation in the implementation of projects
- Creation and updating of our technical documentation
- Support in testing and implementing new technologies
- Technical Customer Consulting
- Support of the sales team in preparing offers (Technical Presales Support)
- Recording and documenting your activities in the ticketing system
Our expectations of you
Education
- Completed training as an IT specialist in system integration or a comparable qualification or training.
Qualifications
- You are a versatile professional with additional specializations or pursuing them.
- Very good and up-to-date knowledge regarding the administration and operation of Windows-based servers and clients.
- Good knowledge of administering Microsoft 365 services
- Good knowledge of firewall and/or network technology
- Independent, meticulous, and solution-oriented work approach
- You are a team player - collaboration at a distance and virtual teams are no problem either.
- Good communication skills
- German from C1 level, English from B1 level
- Willingness to continuous learning is mandatory.
- Knowledge of administering WatchGuard or Sophos Firewalls
- Knowledge of Linux system administration
- Manufacturer certifications or comparable qualification proofs are an advantage.
Experience
- Experience level: at least 1 year of professional practice in a comparable role
- You have already gained experience in a system integrator.
Benefits
Work-Life-Integration
Job locations
About your employer
Die SkySystems IT GmbH widmet sich bereits seit Jahren ausführlich dem Thema Datenschutz und beschäftigt zertifizierte Datenschutzbeauftragte.
- Established Company
- Onsite, Hybrid
- Internet, IT, Telecommunication
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