Job
- Level
- Junior
- Location
- Regensburg
- Working Model
- Onsite
- Job Field
- IT, System
- Employment Type
- Part Time
- Contract Type
- Internship / school internship
Job Summary
In this role, you will support the IT team with the setup and maintenance of hardware and software, handle inquiries in 1st and 2nd level support, and connect departments with technical solutions.
Job Technologies
Your role in the team
- You will provide support with hardware, software, accounts, and access rights, for example when setting up laptops, workstations, and user accounts.
- You'll be part of our global 1st and 2nd level IT support team and the first point of contact for our customers, whether via ticket, chat or in person on site.
- You'll log enquiries, analyse technical issues and either resolve them yourself or escalate them in a structured manner to the relevant experts.
- You will act as the link between business and IT, understanding the needs of the specialist departments, translating their requirements into technical solutions, and explaining IT topics in a clear and accessible way.
- You will work with Jira Service Management and Confluence on a daily basis, document solutions, and gain practical experience in modern IT service management.
- You'll gain real insights into cloud infrastructure, AI-supported workflows and asset management.
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Our expectations of you
Education
- Enrolled for at least twelve months in a technical degree program, e.g., Computer Science, at a university or university of applied sciences (proof of enrollment required).
Qualifications
- High level of self-organization, the ability to set priorities independently, and a good sense of when to ask for clarification.
- Enjoys interacting with people, is helpful and maintains a friendly manner even in hectic situations.
- Ability to explain technical topics in a simple and understandable way, as well as an understanding of users' needs.
- Interest in AI and motivation to try out AI tools in day-to-day work.
- Good written and spoken German and a solid command of written and spoken English.
- A structured and dynamic approach to work with an eye for detail, even when juggling multiple tasks.
Experience
- Experience with Jira, Confluence or other Atlassian tools is an advantage, but not essential.
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What we offer
- Working hours: 20 hours per week during term time, with the possibility of increased hours during the semester breaks.
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Topics You Will Work On
Job Locations
About Your Employer
Berufliche Schulen Potsdam der ASG - Anerkannten Schulgesellschaft mbH
The Vocational Schools Potsdam of ASG offer a practice-oriented training for educators that closely integrates academic theory with professional practice. A competent team of instructors and regular collaborations with practice partners support the preparation for pedagogical roles in child and youth welfare.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Education System
Working Student - IT Support & Collaboration Tooling
- Location
- Regensburg
- Working Model
- Onsite
- Diversity
- Open for all genders
