Job
- Level
- Experienced
- Location
- Leipzig
- Working Model
- Hybrid, Onsite
- Job Field
- IT, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
Job Summary
In this role, you assist customers with technical inquiries in IT support, analyze disruptions, administer Windows and Microsoft 365 systems, and work on optimizing IT processes.
Job Technologies
Your role in the team
- You assist our clients with technical questions and troubleshooting IT issues.
- You handle requests in 1st, 2nd, or 3rd level support, depending on your level of experience.
- You analyze disruptions and find practical, sustainable solutions.
- You administer Windows systems, Microsoft 365 environments, and other IT infrastructures.
- You work with Active Directory, networks, virtualization, and cloud solutions.
- You document clearly and comprehensibly.
- You support customer projects on-site or remotely.
- You contribute when processes and systems can be improved.
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Our expectations of you
Education
- Completed training in the IT field, for example as an IT specialist for system integration, or a comparable qualification.
Qualifications
- Enjoyment in helping users and systematically solving technical problems.
- Good knowledge of Microsoft environments, ideally also in Active Directory, Microsoft 365, or virtualization.
- Technical understanding of networks, clients, servers, and IT processes.
- Independent and solution-oriented working style.
- Very good German skills for communication with clients and colleagues.
- Your heart beats for support.
- You remain calm even in stressful situations and proceed in a structured manner.
- You don't just look for mistakes, but find real solutions.
- You want to make users happy, rather than just closing tickets.
- You are interested in diverse tasks and different client environments.
Experience
- Experience in IT support, system administration, or both.
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Benefits
Work-Life-Integration
Job Locations
About Your Employer
QiTEC GmbH
As an IT company from Leipzig, we have been developing custom-made and user-oriented solutions and products for customers in the fields of internet agency, business cloud and telecommunications since 2010.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
IT System Administrator with a focus on Support
- Location
- Leipzig
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
