Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- 30.000 to 45.000€ Gross/Year
- Location
- Koblenz
- Working Model
- Onsite
Job Summary
In this role, you are the main point of contact for customer inquiries, analyze technical issues with WordPress websites, perform migrations, and enhance their performance through targeted optimizations.
Job Technologies
Your role in the team
- You are the central customer interface for our clients and provide competent and solution-oriented advice via chat, email, and phone.
- You systematically analyze and evaluate technical challenges and error patterns of our clients' WordPress websites.
- You are responsible for smooth website migrations to our cloud infrastructure and improve the performance of the WordPress instances through targeted optimizations.
- You manage and perform regular maintenance for our maintenance clients, ensuring the long-term stability of their systems.
- You sustainably document solutions in our Help Center, thereby creating a valuable knowledge base for our customers and the team.
- You actively build customer relationships, maintain them at eye level, and ensure genuine appreciation and gratitude from the customer side through your expertise.
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Our expectations of you
Qualifications
- You are a strong communicator with a keen sense for the needs and expectations of clients.
- You are passionate about modern web technologies and quickly familiarize yourself with complex issues with high self-motivation and technical expertise.
- You work precisely and in a structured manner, making independent and well-founded decisions to provide our clients with the technically best solution.
- You have very good written and spoken German skills.
Experience
- You have already gained experience in support or customer consulting, ideally in IT.
- Optional preferred skills: WordPress and Plesk, or you have already gained some practical experience in the administration of websites and server infrastructures.
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Benefits
Work-Life-Integration
Topics that you deal with on the job
Job Locations
This is your employer
Broll IT & Media GmbH
Broll IT & Media GmbH is an established company specializing in the development and operation of websites, online shops, and web portals. With over 2,800 managed websites, it offers comprehensive services such as web design and SEO optimization.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Support staff
- Salary
- 30.000 to 45.000€ Gross/Year
- Location
- Koblenz
- Working Model
- Onsite
- Diversity
- Open for all genders
