Job
- Level
- Senior
- Job Field
- Project, Product
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Munich
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you strategically advise B2B and B2C clients while developing digital solutions. You lead your team, plan projects, and oversee the implementation of online marketing projects using cutting-edge technologies.
Job Technologies
Your role in the team
- Strategic, creative, and highly professional consulting for B2B and B2C clients (industry and SMEs).
- Participation in the strategic/technical orientation of the agency, especially with regard to the changes and opportunities brought by AI, as well as the development of excellent consulting expertise in this area.
- You are a mentor and role model at the same time: leading and developing your Client Experience or Account team.
- Project planning with budgeting, cost estimation, and proposal development, as well as comprehensive project management.
- Active support and development of complex online marketing and website projects (based on TYPO3, WordPress, HubSpot CMS, Headless CMS, among others).
- Support and execution of HubSpot onboarding (all hubs) and CMS/CRM integration projects.
- Identification of growth and development potential in existing customers.
- Proactive development of value-added solutions (upselling/cross-selling).
- When it matters: Hands-on involvement in projects and online applications (e.g., CMS/HubSpot/AI-Agents).
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Our expectations of you
Qualifications
- HubSpot expertise is advantageous - ideally admin skills and certifications, as well as experience with modern AI tools in an agency context (e.g., ChatGPT, Claude AI, N8N).
- Deep technical understanding of online applications, tools, and also AI applications, e.g., for TYPO3, HubSpot CMS, WordPress, Headless CMS, marketing automation, email marketing, social media, media ads, search optimization, data management, and reporting/analytics.
- Proficient in proposal development, project management, and budget responsibility.
- Expertise in consulting & project management with (strategic) maximization of existing customer potential - from analysis to upselling/cross-selling success.
- Enjoyment of regular in-person interaction (at least 3 days/week) on-site in Munich – because team spirit and customer proximity work even better face-to-face.
Experience
- At least 4 years of relevant professional experience in a comparable role - preferably in a digital, marketing, or communications agency.
- Several years of experience in project management and client leadership at a senior level.
- Leadership experience and enjoyment in inspiring and sustainably developing a team.
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What we offer
- Flexible working hours, home-office days, remote work, and self-determined vacation days would spoil the fruit.
- We are a great team and we like each other very, very much even beyond the probation period.
- With us, everyone is in the spotlight; steep hierarchies would be real dealbreakers.
- We are straightforward, but only in our communication and corporate culture.
- Training sessions, workshops, and active agency participation as part of our "Business Growth Fridays" drive us forward.
- An attractive salary, variable compensation, and company pension scheme help you start each month on a good note.
- Our fully equipped office is located at Schwabinger Tor, one of Munich's most modern urban districts.
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Benefits
Work-Life-Integration
Topics You Will Work On
Job Locations
About Your Employer
straight. GmbH
straight ist eine inhabergeführte Kommunikationsagentur in München, die seit über 15 Jahren erfolgreich kreativ, kollaborativ denkt und arbeitet. Hier werden medienübergreifende Kommunikations- und Businesslösungen für internationale und nationale Kunden entwickelt und über alle Kanäle hinweg inszeniert, emotionalisiert und verkauft.
Description
- Company Size
- 1-49 Employees
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Other Sectors
Senior Client Experience Manager Digital Solutions
- Location
- Munich
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
