Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Temporary employment
- Location
- Frankfurt
- Working Model
- Onsite
Job Summary
In this role, you will handle First and Second Level support, advise staff on hardware and software issues, and document all requests in the ticket system. You will also plan procurements and train student assistants in support.
Your role in the team
- Responsibility for First-Level and Second-Level support in the specialist department.
- Maintenance of hardware, software, and media technology operations.
- User consulting and support for the technical-administrative and scientific staff as well as lecturers of the department regarding questions about hardware, software, and media technology.
- Documentation of all requests in the university's internal ticketing system.
- Documentation of processes.
- Provision or creation of user documentation.
- Ensuring compliance with IT security and data protection policies.
- Support and consulting on projects, especially digitization projects.
- Procurement of hardware, software, and media technology for the department.
- Planning of new and replacement procurements, obtaining quotes, and executing orders and, if applicable, tenders.
- Consultation on questions regarding new or replacement procurements and expansions of hardware, software, and media technology.
- Inventory of hardware, software, and media technology.
- License Management.
- Selection, training, and personnel scheduling of student assistants for First-Level Support.
- Creation of job postings for student assistants, conducting selection interviews.
- Training of student assistants regarding the requirements of first-level support.
- Personnel scheduling.
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Our expectations of you
Education
- Completed relevant university degree (Computer Science or a comparable field) or a completed apprenticeship as an IT specialist with professional experience/further training.
Qualifications
- In-depth IT knowledge.
- Enthusiasm for IT.
- High service orientation as well as performance and willingness to learn.
- Quick comprehension and analytical thinking skills.
- High sense of responsibility as well as conscientious and meticulous work ethic.
- Teamwork skills.
- Good command of English.
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What we offer
- Flexible working hours and remote work, provided that your role permits it.
- Family-friendly offerings within the framework of the "audit family-friendly university" certification.
- 30 working days of vacation per year plus days off on Christmas Eve, New Year's Eve, and on your own birthday.
- Structured onboarding in your specialist team.
- Extensive training and development opportunities.
- Free land ticket for Hessen as well as good connections via public transport and underground parking.
- Bicycle-friendly infrastructure with parking spaces, service stations, and rental bikes.
- Vibrant campus with a diverse range of sports and event offerings.
- Your classification is in pay grade 10 TV-Hessen.
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Topics You Will Work On
Job Locations
About Your Employer
Frankfurt University of Applied Sciences
Angewandte Wissenschaft, hohe Internationalität und gelebte Vielfalt zeichnen die Frankfurt University of Applied Sciences aus. Wissenschaftliche Fragestellungen finden einen direkten Weg in die Gesellschaft. Durch Partnerschaften mit weltweit 136 Hochschulen ist die Frankfurt University of Applied Sciences in einer globalen Bildungswelt international gut vernetzt.
Description
- Founding Year
- 1971
- Company Type
- Established Company
- Working Model
- Onsite
- Industry
- Education System, Science, Research
IT Support Administrator
- Location
- Frankfurt
- Working Model
- Onsite
- Diversity
- Open for all genders
