Job
- Level
- Junior
- Location
- Wiesbaden
- Working Model
- Onsite
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
Job Summary
In this role, you will be the primary contact for IT inquiries, handling support requests, assisting end-users, analyzing issues, and contributing to the optimization of the IT system landscape.
Job Technologies
Your role in the team
- As a 1st Level IT Support staff member, you are the central point of contact for all IT inquiries within the A.B.S. Group and ensure the smooth operation of IT systems.
- You support users in their daily interaction with IT systems, handle support requests, and actively contribute to the stability and further development of the IT landscape.
- Acceptance and processing of support requests (phone, Teams, ticket system)
- Analysis, classification, and prioritization of incidents (ticket triage)
- Support and assistance for end-users as well as workstations
- Setup, maintenance, and management of end-user devices (clients, peripherals)
- User and permission administration (e.g., Microsoft 365)
- Support with software distribution and updates
- Documentation of IT processes, solutions, and common error patterns
- Escalation of more complex issues to downstream support units
- Participation in the further development and optimization of the IT system landscape
- Ensuring a stable and secure IT operation
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Our expectations of you
Education
- Completed training in the IT field or a comparable qualification
Qualifications
- Good knowledge of Windows environments
- Basic knowledge of Microsoft 365 and ideally Linux
- Basic knowledge of network technologies (TCP/IP, DNS, etc.)
- Structured, independent, and solution-oriented way of working
- High service orientation and strong communication skills
- Teamwork skills as well as reliability
- Patience, resilience, and the ability to remain service-oriented even in difficult situations
- Very good German skills, solid English skills
Experience
- Initial practical experience in IT support or helpdesk
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What we offer
- Collegial atmosphere in an international team
- Flat hierarchies, short decision-making paths & an open corporate culture
- Individual onboarding within the team & interdisciplinary mentoring program
- Modern offices & pleasant working environment
- Team & Company Event
- Fair compensation + 13th month salary
- Permanent position with a future
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Benefits
Work-Life-Integration
Health, Fitness & Fun
Job Locations
About Your Employer
ABS Global Factoring AG
A.B.S. Global Factoring AG, based in Wiesbaden, is a leading provider of full-service factoring and financing solutions for SMEs. Since 1996, the company has offered comprehensive services in receivables management.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Banking, Finance, Insurance
1st Level IT Staff
- Location
- Wiesbaden
- Working Model
- Onsite
- Diversity
- Open for all genders
