Job
- Level
- Junior
- Job Field
- IT, Support
- Employment Type
- Part Time/Full Time
- Contract Type
- Permanent employment
- Location
- Berlin
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you handle colleagues' inquiries in user support, assist with software issues, maintain master data, and systematically analyze technical errors to develop effective solutions.
Job Technologies
Your role in the team
- Competent user support: You handle our colleagues' inquiries via ticket system, prioritize them, and assist quickly and friendly – whether via ticket or phone.
- Management of our software landscape: You assist in first- and second-level support with everyday challenges related to our core applications (e.g., login issues, permissions, email sending, or password resets).
- System maintenance & data quality: You assist with the management of master data and system configurations (e.g., maintaining templates or adjusting parameters).
- Self-help assistance: You create easy-to-understand guides or documentation and demonstrate to users in short, practical explanations how they can use the programs efficiently and purposefully.
- Troubleshooting in the team: For more complex technical issues, you systematically analyze the causes and work closely with your team to develop sustainable solutions.
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Our expectations of you
Education
- A completed vocational training in the IT sector (e.g., IT specialist for system integration) or a comparable qualification with a strong IT affinity.
Qualifications
- Structured data understanding: Basic knowledge of SQL to comprehend simple data queries and to understand logical relationships within systems (deep database development is not required).
- Proficient in Microsoft: Good knowledge of Windows environments as well as initial experience with the Microsoft 365 ecosystem (e.g., Teams, SharePoint, basics of user management) and some Linux knowledge.
- Ideally: First contact points with ERP systems (such as SAP), CRM systems, or small automation tools (like Power Automate).
- Programming skills: Basic knowledge of reading simple programming structures (e.g., PHP or Python) is advantageous.
- Your personality: A strong service orientation, patience when dealing with users, a conscientious work approach, and very good German language skills (C2 level).
Experience
- Initial support experience: Ideally, you have experience in IT support or application support and handle recurring standard inquiries confidently, friendly, and solution-oriented.
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What we offer
- Additional employer benefits (e.g., Germany Ticket or BVG Job Ticket or Edenred City Card, subsidy for Urban Sports Club and lunch, Corporate Benefits advantage portal, 20% company pension scheme).
- Five additional child illness days fully paid by the employer.
- 30 vacation days per year and additional days off on December 24th and 31st.
- Annual holiday allowance in the form of a recreation subsidy.
- Employee discount when utilizing a daycare or school place.
- Flexible working time models and regulations for 'Mobile Working'.
- Flat-rate moving expenses allowance upon relocation at the start of the contract.
- Scope for design and short decision-making paths.
- Multilayered infrastructure with a variety of technologies.
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Benefits
Health, Fitness & Fun
Work-Life-Integration
Food & Drink
More net
Topics that you deal with on the job
Job Locations
This is your employer
Phorms Education SE
Phorms Education's network includes 13 outstanding German-English bilingual kindergartens, elementary and secondary schools, as well as the prestigious Heidelberg International School (H.I.S.). Our privately-operated schools are located in desirable areas like Berlin-Mitte and Berlin-Zehlendorf, Neckarsulm, Heilbronn, Frankfurt City and Frankfurt Taunus, Hamburg, Heidelberg and München.
Description
- Founding year
- 2005
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Education System
IT Application Support Specialist - Focus on System Maintenance & User Support
- Location
- Berlin
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
