Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Temporary
- Location
- Troisdorf
- Working Model
- Onsite
Job Summary
In this role, you will handle IT issues in first-level support, provide technical support for hardware and software problems, configure systems, and optimize IT infrastructure in collaboration with the team.
Job Technologies
Your role in the team
- Acceptance, analysis, and processing of IT disruptions and requests in first-level support via telephone, email, or ticket system.
- Provision of technical support for hardware and software issues, as well as performing installations and configurations.
- Support in setting up and managing user accounts, access rights, and IT security measures.
- Documentation and maintenance of solution approaches and instructions to support end users.
- Participation in the maintenance and optimization of the IT infrastructure in collaboration with the IT team.
- Support in the implementation of IT projects and the introduction of new technologies.
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Our expectations of you
Education
- Successfully completed vocational training in the IT sector, for example as an IT specialist for system integration (m/f/d), or a comparable qualification.
Qualifications
- Very good spoken and written German skills for handling support inquiries as well as good English skills for communication in an international environment.
- Knowledge in the administration of Windows operating systems and common Office applications.
- High service orientation, strong communication skills, and team spirit, as well as a structured and solution-oriented work approach.
Experience
- Initial professional experience in IT support or a comparable position.
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Benefits
Work-Life-Integration
Job Locations
This is your employer
Aschert & Bohrmann GmbH
Aschert & Bohrmann GmbH is an experienced recruiting agency specializing in personnel selection and placement. Its strong team ensures competent advice and quick filling of positions.
Description
- Company Type
- Recruiting Agency
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Recruitment Agency
IT Supporter
- Location
- Troisdorf
- Working Model
- Onsite
- Diversity
- Open for all genders
