Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Siegen
- Working Model
- Onsite
Job Summary
In this role, you will handle support requests via phone, email, and ticketing systems, resolve simple IT issues, escalate complex cases to 2nd Level Support, and monitor the backup and hardware status of customers.
Job Technologies
Your role in the team
- Recording support requests via phone, email, and ticketing system.
- Troubleshooting simple inquiries.
- Escalation of complex issues to 2nd Level Support.
- Recording, prioritization, and correct assignment of tickets.
- Monitoring of our clients' backups and hardware.
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Our expectations of you
Education
- Completed vocational training in the IT sector as an IT specialist, IT systems management clerk, or a comparable qualification.
Qualifications
- Good knowledge of the Windows client environment.
- Basic knowledge in the area of Microsoft 365 and Microsoft Entra ID.
- Good knowledge of German and English.
Experience
- Experience in IT support.
- Experience with backup solutions.
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What we offer
- Performance-based compensation.
- Customized further training - practical and tailored to you.
- Company mobile phone after intensive onboarding.
- Company pension scheme.
- Confidential employee counseling - professional support for private and professional matters.
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Job Locations
This is your employer
Neufeldt & Völkel GmbH
We advise you on the introduction of your new hardware platform and provide all the necessary products and services for operating your IT infrastructure.
Description
- Company Type
- Established Company
- Working Model
- Onsite
- Industry
- Consulting, Internet, IT, Telecommunication
IT Support Staff - 1st Level Support
- Location
- Siegen
- Working Model
- Onsite
- Diversity
- Open for all genders
