Job
- Level
- Experienced
- Job Field
- IT, Support, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Bonn
- Working Model
- Onsite
Job Summary
In this role you provide remote and on-site IT support, handle tickets, diagnose and resolve hardware and software issues, set up workstations, maintain documentation, contribute to infrastructure projects and train staff.
Job Technologies
Your role in the team
- You take over and manage the entire IT support via remote maintenance or on-site, and handle incoming tickets in the IT ticket system professionally.
- You identify appropriate solutions and report as well as resolve IT issues in hardware and software areas.
- They assist with the planning, installation, and setup of IT workstations.
- You will be involved in projects to optimize the entire IT infrastructure and will be responsible for creating and maintaining the documentation.
- You will take over and manage training sessions and further education for employees.
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Our expectations of you
Education
- You have successfully completed vocational training as an IT specialist for system integration or an equivalent qualification.
Qualifications
- You possess good German and English language skills, both written and spoken.
- You are a team player and work in a structured manner, solution- and goal-oriented, and possess strong social skills and communication strength.
Experience
- You have professional experience in 1st- and 2nd-level support as well as knowledge of various operating systems in the software and hardware sectors.
- You are proficient with common MS Office applications and have experience working with ticketing systems.
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Benefits
Work-Life-Integration
Topics that you deal with on the job
Job Locations
This is your employer
Aschert & Bohrmann GmbH
Aschert & Bohrmann GmbH is an experienced recruiting agency specializing in personnel selection and placement. Its strong team ensures competent advice and quick filling of positions.
Description
- Company Type
- Recruiting Agency
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Recruitment Agency
IT Supporter 1st and 2nd Level
- Location
- Bonn
- Working Model
- Onsite
- Diversity
- Open for all genders
