Job
- Level
- Junior
- Location
- Cologne
- Working Model
- Onsite
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
Job Summary
In this role, you will provide IT support for employees, install and configure hardware and software, manage SaaS solutions, and focus on creating a smooth user experience. Training on new technologies will also be part of your tasks.
Job Technologies
Your role in the team
- First & Second Level Support: You are the first point of contact for our employees regarding questions about hardware, software, and access rights (via Service Desk & Ticket System).
- Rollout & Shop Setups: You are responsible for the installation, configuration, and commissioning of IT hardware (cash register systems, network, printers) at the opening of our Butlers stores across Germany.
- Client Management: You oversee the entire lifecycle of our workstations (Windows & MacOS) - from setup and rollout to maintenance.
- SaaS & User Management: You manage various SaaS solutions and reliably handle access rights.
- Digital Adoption & Training: You empower our teams to work with new IT applications, create easy-to-understand instructions, and support rollouts with targeted onboarding.
- Interface & Collaboration: You work closely with our Third-Level Support and assist with complex network and system issues.
- On-call duty (Store Support): You support our team with the IT hotline to cover urgent emergencies during store opening hours (of course, with additional compensation).
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Our expectations of you
Education
- Foundation: Completed training as an IT specialist (System Integration), a comparable qualification, or relevant professional experience. Motivated career changers with an IT affinity are also welcome!
Qualifications
- Tech Know-how: Good knowledge of the Microsoft ecosystem (Windows, MS 365) as well as basic knowledge of network structures and Apple hardware.
- Soft skills: Strong team spirit, a structured and self-reliant work approach, as well as a friendly, solution-oriented demeanor.
- Languages & Mobility: Very good German and good English skills, both spoken and written. A Class B driver's license and willingness to undertake occasional business trips.
- Mindset: Curiosity about new technologies and the motivation to continuously develop yourself.
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What we offer
- The opportunity to make a difference in a highly motivated team.
- An open-minded culture willing to integrate new and creative ideas.
- Promotion of your development with attractive training opportunities in our home24 Academy and through external partners.
- Development and growth opportunities within your role and the company through regular feedback sessions.
- Up to 30 days of paid vacation per year to relax and recharge.
- Exciting mobility options subsidized by home24, such as a Germany Ticket and our eco-friendly bike leasing program.
- International campus in the heart of Berlin with bicycle garage, terrace, lounge, fitness area, parents' room, and quiet room in close proximity to Landsberger Allee S-Bahn station.
- A company pension scheme, 30% employee discount for an even more beautiful home, and many other discounts via our Corporate Benefits Portal.
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Benefits
Health, Fitness & Fun
Job Locations
About Your Employer
Home24 GmbH
Home24 is a leading home and living e-commerce platform in Continental Europe and Brazil. We are active in eight countries and listed on the German stock exchange since 2018. Over 1,000 people work together to achieve our goal: to create happy homes for everyone, regardless of budget!
Description
- Language
- English
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Junior IT Support Specialist
- Location
- Cologne
- Working Model
- Onsite
- Diversity
- Open for all genders
