Job
In this role, you analyze IT issues, resolve incidents, and document solutions. You handle incoming requests in the ticketing system and serve as a contact person for industry-specific software.
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Job technologies
Your role in the team
- Error analysis and troubleshooting of IT issues as well as taking over the documentation.
- Analysis, classification, and processing of incoming requests in the ticket system.
- Independent or collaboratively with other departments, solution finding with end-to-end responsibility.
- Acceptance, processing, and resolution of requests and disruptions related to industry-specific software.
- Contact person for technical questions.
Our expectations of you
Education
- Successfully completed training in the IT field or equivalent professional experience.
Qualifications
- Excellent communication skills, high team and learning ability.
- Knowledge of Microsoft 365 and Windows operating systems.
- Service-oriented and conscientious personality.
Experience
- Initial experience with Active Directory is desirable.
What we offer
- Professional onboarding and guided onboarding process.
- Mobile working.
- JobRad and Corporate Benefits.
- Free drinks.
- Company events and team-building activities.
Benefits
Health, fitness & fun
Job locations
About your employer
Heinrich Schmid Systemhaus GmbH provides specialist planning services in sound insulation and room acoustics and is based in the Reutlingen region. As part of the established Heinrich Schmid Group, it benefits from a rich tradition in the construction industry.
- Established Company
- Onsite, Hybrid
- Construction, Real Estate, Building Services
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