Level
Experienced
Location
Hamburg
Working Model
Hybrid, Onsite
Job Field
IT, Support, System
Employment Type
Part Time/Full Time
Contract Type
Permanent employment

Job Summary

In this position, you handle complex technical inquiries in 2nd level support, analyze issues, install and configure systems, provide technical advice, and assist with IT-related projects.

Job Technologies

Your role in the team

The IT Administrator/Supporter in 2nd Level Support is an IT expert with additional specialization(s), e.g., firewall administration, responsible for handling complex technical inquiries and issues that cannot be resolved in 1st Level Support.
You analyze upcoming tasks or disruptions and develop solutions based on that.
Furthermore, you support, advise, and train our clients' users on more complex IT-related issues.
You are responsible for the installation and configuration of central systems and participate in project implementation, possibly in a leadership role.
You can expect diverse and interesting tasks within a cross-location team.
Professional support and system administration at 1st level.
Processing of service and change requests.
Incident management, error analysis, and troubleshooting.
Further processing of pre-qualified tasks and issues from Team 1st Level Support.
Installation/Configuration of systems and services.
Participation in the implementation of projects.
Creation and updating of our technical documentation.
Support in testing and implementing new technologies.
Technical customer consulting.
Support of the sales team in preparing offers (Technical Presales Support).
Recording and documenting your activities in the ticketing system.

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Our expectations of you

Education

Completed training as an IT specialist in system integration or a comparable qualification or certification.

Qualifications

You are a versatile professional with additional specializations or pursuing them.
Very good and up-to-date knowledge of administration and operation of Windows-based servers and clients.
Good knowledge of administering Microsoft 365 services.
Good knowledge of firewall and/or network technology.
Independent, meticulous, and solution-oriented work approach.
You are a team player - collaboration at a distance and virtual teams are no problem either.
Good communication skills.
German from C1 level, English from B1 level.
Willingness to continuous learning is mandatory.
Knowledge of administering WatchGuard or Sophos Firewalls.
Knowledge of Linux system administration.
Manufacturer certifications or comparable qualification proofs are advantageous.

Experience

Experience level: at least 1 year of professional practice in a comparable role.
You have already gained experience in a system integrator.

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What we offer

A varied and interesting activity within a medium-sized corporate group.
Modern work tools, laptop.
Mobile working is possible.
Further training and development opportunities.
A collegial and respectful working environment with an open communication culture (informal address).
Flat hierarchy and short decision-making paths.
Benefits such as company pension scheme, e-bike leasing, free parking, company car for field service, etc.
Transparency is important to us: We will be happy to explain the compensation during the further application process based on your qualifications and experience.
The position can also be filled part-time (at least 20 hours per week).