Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Part Time/Full Time
- Contract Type
- Permanent employment
- Location
- Grünstadt
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will handle technical inquiries in 2nd level support, configure customer applications, and manage smaller projects to ensure service availability and quality.
Job Technologies
Your role in the team
- For our clients and partners, the TRAFFIQX® network is an important component in the core process supporting document and data exchange.
- Our support team is responsible for ensuring that our services are highly available and is also the first point of contact for all technical questions and tasks.
- Our technical support team works proactively, motivated, organized, and highly reliable.
- With excellent technology, outstanding support, and the spirit of a young company, we aim to further expand our leading network nationally and internationally.
- Technical contact person for customer inquiries / Handling of service cases.
- Setting up new clients and business partners.
- Interface to 3rd Level and Development.
- Application of technical knowledge related to customer processes.
- Customer-specific configuration of the application.
- Validate errors.
- Analysis of status reports.
- Handling smaller projects.
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Our expectations of you
Qualifications
- Strong technical understanding (IT / Windows / server environment).
- Customer- and service-oriented work style as well as IT affinity.
- Strong communication skills.
- Good knowledge of commercial processes.
- Good knowledge of Office programs.
- Good German and English skills, both written and spoken.
- Reliability.
Experience
- At least 3 years of professional experience in the IT sector or in the commercial sector.
- Experience with Microsoft applications and network technology.
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Benefits
Work-Life-Integration
Job Locations
This is your employer
b4value.net GmbH
b4value.net GmbH, founded in 2004 as a spin-off of the DFKI, is a company based in Kaiserslautern specializing in the electronic exchange of business documents. Their TRAFFIQX® platform enables easy integration into existing systems.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
IT Support 2nd Level
- Location
- Grünstadt
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
