Job
In this role, you will handle technical inquiries in 2nd level support, configure customer applications, and manage smaller projects to ensure service availability and quality.
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Job technologies
Your role in the team
- For our clients and partners, the TRAFFIQX® network is an important component in the core process supporting document and data exchange.
- Our support team is responsible for ensuring that our services are highly available and is also the first point of contact for all technical questions and tasks.
- Our technical support team works proactively, motivated, organized, and highly reliable.
- With excellent technology, outstanding support, and the spirit of a young company, we aim to further expand our leading network nationally and internationally.
- Technical contact person for customer inquiries / Handling of service cases.
- Setting up new clients and business partners.
- Interface to 3rd Level and Development.
- Application of technical knowledge related to customer processes.
- Customer-specific configuration of the application.
- Validate errors.
- Analysis of status reports.
- Handling smaller projects.
Our expectations of you
Qualifications
- Strong technical understanding (IT / Windows / server environment).
- Customer- and service-oriented work style as well as IT affinity.
- Strong communication skills.
- Good knowledge of commercial processes.
- Good knowledge of Office programs.
- Good German and English skills, both written and spoken.
- Reliability.
Experience
- At least 3 years of professional experience in the IT sector or in the commercial sector.
- Experience with Microsoft applications and network technology.
Benefits
Work-Life-Integration
Job locations
About your employer
b4value.net GmbH, founded in 2004 as a spin-off of the DFKI, is a company based in Kaiserslautern specializing in the electronic exchange of business documents. Their TRAFFIQX® platform enables easy integration into existing systems.
- Established Company
- Onsite, Hybrid
- Internet, IT, Telecommunication
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