Job
In this role, you analyze business processes, implement and manage a CRM system based on Salesforce, work on issue resolution in 2nd and 3rd-level support, and coordinate projects for continuous improvement.
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Job technologies
Your role in the team
- You will work on improving our CRM system—which will be based on Salesforce in the future—and implementing new solutions to sustainably optimize business processes and increase productivity.
- You are the primary point of contact for the applications you support and are responsible for their operation, installation, and configuration.
- When issues arise, you analyze and resolve them in 2nd- and 3rd-level support and ensure reliable performance.
- You lead projects to implement, maintain, or decommission applications and coordinate collaboration with internal teams and external partners.
- You serve as a key interface between technical IT and business departments (e.g., Production), as well as external partners.
- You analyze the requirements of the business departments and recommend investments in new technologies to keep the software solutions up to date.
- You report on the operational progress and performance of the applications to the relevant stakeholders.
Our expectations of you
Education
- You have completed a degree in computer science, business informatics, or a comparable qualification.
Qualifications
- Very good German and English skills at C level are required; additional language skills are an advantage.
- You have a strong analytical mindset, a solution-oriented approach to work, and a high degree of initiative.
Experience
- Several years of experience in the technical support and implementation of CRM systems, ideally with a focus on Salesforce, form the foundation of your professional expertise.
- Ideally, you have already gained experience integrating various ERP systems with Salesforce.
- Thanks to your experience working with various departments, you successfully act as a liaison between technical IT and the business units.
What we offer
- Permanent employment with flexible working hours and 4 days of remote work per week.
- High-quality equipment and a modern working environment with height-adjustable desks and ergonomic chairs.
- A structured onboarding experience in Hemmingen, including training, insights into different departments, networking, and a tour of our production facility.
- Company pension scheme, three years of childcare subsidies for kindergarten and daycare, and 30 days of annual leave.
- In addition, you will receive a half day off on both Christmas Eve and New Year’s Eve.
- JobRad, free parking spaces including charging facilities for electric vehicles.
- Affordable, regional and diverse food in a modern company restaurant, regular company events, free hot drinks, water and fruit.
- Comprehensive professional and personal development opportunities, including individual funding options, training courses or seminars, and a Babbel+ account to support your language skills.
- Employee benefits card with €50 net per month after six months of employment, plus Corporate Benefits with rotating discounts.
- Free fitness classes and physiotherapy, as well as access to the company doctor.
Benefits
Health, fitness & fun
Topics you will work on
Job locations
About your employer
HELUKABEL GmbH, an internationally active family business, specializes in the production and distribution of cables and cable accessories. The company offers numerous career opportunities in the field of electrical connection technology.
- Established Company
- Onsite, Hybrid
- Electronics, Automatization
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